Priory Surgery
Khurram M. 3 years ago • From Google
Bad
Terrible doctor failed to help my gout
During my holiday, my Gout became severely aggravated, preventing me from sleeping for 4 consecutive days. Upon returning, I promptly consulted my GP and met Dr. Latif. She immediately identified the condition as gout and prescribed Colchicine (immense gratitude!!!) while providing a blood test form, recommending testing in 6 weeks. Considerately, she printed the form, knowing my wife, a Healthcare Professional, could perform the blood draw, thus streamlining the process. On 31/07/2023, I scheduled a phone consultation with Dr. Bal - a decision I deeply regret. I attempted to explain my need for additional Colchicine, highlighting my daytime comfort but extreme nighttime pain and sleeplessness. My goal was managing gout-related inflammation and discomfort. However, he flatly refused prescription, dismissively suggesting Ibuprofen (which I've been taking for weeks) and Naproxen. Furthermore, he challenged Dr. Latif's diagnosis, suggesting I undergo blood tests for "proper" confirmation. This implied my previous diagnosis was somehow questionable, despite my wife's professional healthcare expertise. I even offered photographic evidence, which he summarily ignored. This isn't an isolated incident of him disregarding patient concerns. Is this the standard of care my tax contributions support? I categorically refuse future consultations with him, whether in-person or remote. It's frustrating that while dedicated staff like receptionists work diligently to secure appointments, an ineffective GP demonstrates such poor patient interaction. The surgery should mandate communication and interpersonal skills training, utilizing Continuing Professional Development opportunities to enhance healthcare professionals' empathy and listening abilities.
During my holiday, my Gout became severely aggravated, preventing me from sleeping for 4 consecutive days. Upon returning, I promptly consulted my GP and met Dr. Latif. She immediately identified..
Priory Surgery
Kartik P.
Their customer service is absolutely terrible with phone communication. For the past three weeks, I've been attempting to reach them, but they consistently fail to answer. Even when I was preparing..
Priory Surgery
H M.
I've been attempting to schedule an appointment for several months, but even when I manage to navigate through the lengthy nine-person waiting line, I consistently find that no time slots are open.
Priory Surgery
Ajaz G.
Upon my initial contact to schedule a service, I was taken aback by the staff's hostile and confrontational demeanor. Their approach left me thoroughly disheartened and frustrated.
Priory Surgery
Katrina F.
Highly competent medical professionals.
Priory Surgery
Dairy M.
Interacted with Louise once more, and she continues to be incredibly condescending and disrespectful, completely unsuitable for work in a medical setting. Her lack of empathy, professionalism, and..
Priory Surgery
Anu W.
I've been a patient at this medical practice for quite some time now! My family and I have consistently received attentive care and precisely targeted treatments whenever we've reached out or..
Priory Surgery
Ver l.
Completely unresponsive customer service that abruptly discontinued my essential medication, leaving me in a critical healthcare bind.
Priory Surgery
Jackie H.
My family has relied on this medical practice across five generations. From my childhood memories of Dr Medhurst, Dr Wilson, Dr Bacon, Dr Graham, to the more recent Dr Bal, these physicians were..
Priory Surgery
Bucks F.
I've been a patient at this medical practice since childhood, spanning decades. Regrettably, I've observed a steady decline in its overall quality over time. While there are still some truly..
Priory Surgery
Ana D.
Absolutely terrible customer service with scheduling being a nightmare. The front desk staff are dismissive and disinterested. While a few physicians are decent if you manage to actually see them,..
Priory Surgery
J K.
Something is seriously amiss with this medical practice!!!! Their phone line remains engaged until late morning, despite their website claiming they open at 8am... The reception staff are utterly..
Priory Surgery
Rebecca R.
The medical professionals at this practice are absolutely delightful - compassionate, attentive, and incredibly detailed. Unfortunately, the recently hired front desk staff are abysmal -..
Priory Surgery
Jon W.
I was left waiting so long that I felt like I had multiple near-death experiences just sitting in that room
Priory Surgery
Julie j.
Excellent service from the entire team. They've introduced a new scheduling method starting at 8am, which speeds up the process. You can call at 8 to check same-day appointment availability. I..
Priory Surgery
Jo M.
Throughout my 2+ years as a patient here, I have consistently had positive interactions with this medical practice. Each time I've reached out, the staff have been courteous and professional in..
Priory Surgery
Tony B.
Hope you don't face any critical health issues and rely on this facility for your care. It's practically impossible to schedule an appointment. On the rare chance you manage to connect, they pledge..
Priory Surgery
Neil R.
Dr. Amisha Patel is an absolute miracle worker. Her calming demeanor instantly alleviates my anxiety. The medical center must do everything possible to retain her as a healthcare professional.
Priory Surgery
David C.
The staff demonstrated exceptional kindness and flexibility. Your approach to interactions truly matters. Being disrespectful will never yield positive results. These employees are experiencing the..
Priory Surgery
dreamvvville d.
The front desk personnel demonstrate extremely poor service quality. The general practitioners are equally unhelpful and ineffective. When I experienced hearing difficulties, the GP hastily provided..
Priory Surgery
Khurram M.