Mildmay Medical Practice
AT
Alice T. 2 years ago • From Google
Bad
I've waited a day to see if I could calm down and let it go. However, I genuinely believe my experience yesterday merits a 1-star review of this medical practice. I brought my 6-month-old baby in because she had a high fever, was vomiting, and clearly distressed. After monitoring her symptoms overnight and receiving an unsatisfactory phone consultation with 111, I sought help from my GP. Despite initially agreeing to see me that day, I was seen by the most unprofessional doctor imaginable. He was rude, cold, condescending, intimidating, and completely unhelpful. He briefly examined her and dismissively stated, "it's just a virus." As a new mother with a record showing we rarely seek medical attention, I was appalled. No parent should be made to feel as belittled as I was. The advice is to seek help, yet the moment you do, you're immediately judged. I acknowledge the system is broken and that healthcare professionals are tired, overworked, and underpaid. I wish things were different. However, I cannot excuse such unprofessional conduct and poor bedside manner. The GP simply texted me information instead of providing proper guidance, which was incredibly lazy and inadequate. While I've had positive experiences with nurses during my daughter's vaccinations, both the 6-week and 6-month check-ups with the doctors have been thoroughly disappointing.
G C.