Gables Surgery
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F. B. 5 years ago • From Google
Bad
I am utterly appalled by the treatment I received from Dr Sneha Amin. It took me a week to secure an appointment, and when the day arrived, I was left waiting 30 minutes past my scheduled time. She displayed zero interest in the reason for my visit, seemed eager to end the call quickly, and showed complete disregard for my medical history despite having a computer right in front of her. She hastily jumped to conclusions without properly reviewing my information. She claimed she would send a prescription to my pharmacist, which turned out to be false - when I went to collect the medication, they couldn't locate any prescription. I had to contact 111, who confirmed the conversation was recorded but no prescription was actually issued. Dr Sneha promised to arrange a follow-up call for my baby's 6-8 week check, but I've heard nothing from the practice. I shared details about my 7-week-old's condition, and she was entirely indifferent, simply suggesting I relay the information to another doctor. I'm left wondering: isn't she a doctor herself? Fortunately, 111 was far more helpful and compassionate, providing the necessary prescription. GP practices wouldn't be overwhelming if they actually delivered on their promises. They're seemingly open but ineffective, unwilling to see babies or children, and hiding behind Covid as an excuse. I'm frustrated because this isn't an isolated incident of being denied proper care. I consistently end up seeking hospital treatment. In 2020, despite 111 communicating with my GP about my son's urgent condition and him showing no Covid symptoms, they refused an in-person or video consultation. My 4-year-old ultimately required hospital admission, receiving IV antibiotics and spending three nights there. I absolutely cannot recommend this GP! To anyone reading, don't make my mistake of choosing a doctor based on proximity. If you want genuine care, respect, and the dignity you deserve, look elsewhere!!! I'm definitely changing my healthcare provider!
Lakshmi Y.