Allerton Road Medical Centre
TL
Tony L. one year ago • From Google
Bad
I've had multiple unpleasant encounters with Doctor Ruth Hallgarten at this practice. She behaves as if she's infallible, treating the clinic like her personal domain and believing she can arbitrarily create and change rules at will. During my most recent appointment, she abruptly switched from an in-person meeting to a phone consultation without justification. She then proceeded to fabricate a phone call that never occurred, which was easily disproven by the screen in front of her. She even attempted to lie about statements allegedly made during this non-existent call. I want to remind this doctor that the practice is publicly funded, and she works for the people who support it! Curiously, feedback messages from NHS only seem to appear when they think they've satisfied you, but are notably absent when you challenge their performance. We're now relying on external resources like Google to ensure proper NHS/patient service. She's transparently disingenuous, with her true nature evident to anyone paying attention. She should focus on serving patients' needs rather than her own convenience, especially in the post-COVID era where her true professional character has become increasingly apparent.
Sasha A.