SW

Sophie W. 2 years ago • From Google

Rating

Bad

Terrible doctors and broken booking system

The absolute worst medical practice in the capital A prime illustration of a GP surgery completely devoid of operational procedures and utterly clueless about leveraging modern technology Since transitioning to booking via an extensive online form, I consistently receive texts indicating an appointment is needed, yet the specific appointment details remain mysteriously absent. This has occurred twice, forcing me to follow up a week later - something that never happened during traditional booking methods. The new system strips patients of any doctor selection. While the female doctors, like Dr Pillai, are compassionate and proactively suggest medical tests, I've been arbitrarily assigned an inexperienced male doctor with zero interpersonal skills who appears to do the bare minimum. He possesses a remarkable talent for making patients feel inadequate during consultations and offers no constructive solutions. This GP surgery epitomizes medical negligence - no follow-up appointments, zero prescription reviews, and an incredibly sluggish diagnostic process due to complete communication breakdown regarding appointment scheduling.

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