High Street Surgery
Vegan T. 7 years ago • From Google
Bad
Terrible doctors surgery with zero customer care
I wouldn't recommend this medical practice to anyone. During my time here, I've experienced 3 test results vanishing (all while pregnant with a water infection and in need of antibiotics) - this might not be their fault, but after discussing with other patients, they've reported similar experiences. Recently, I needed a prescription for my son from the hospital - the doctor only needed to add his signature (the hospital provided half the medicine quantity, so I needed the remaining dose from my doctor - prescription was ready, just requiring a signature). I dropped it off during the day and was told it would be completed the next morning. I returned around 11am and it wasn't done (told to come back after 2pm), returned around 3pm and it still wasn't ready, finally returning around 4:15pm and waiting over half an hour in the waiting room until it was signed. Contacting them by phone is bizarre - sometimes I hear a recording about busy lines, other times an engaged tone, occasionally just ringing. When connected, you must endure "if having a stroke, dial 999" and now an additional message from the doctor about reception staff, followed by numerous menu options - ultimately connecting to receptionists who seem clueless about your selection. It feels like a fake professionalism facade. (I find calling incredibly frustrating) - just answer the call. They have one pleasant receptionist (short-haired lady, friendly and helpful), but the others demonstrate poor interpersonal skills. One staff member is particularly abrupt, speaking loudly at the desk, ensuring everyone in the waiting room hears private conversations. She appears as dissatisfied with the practice as I am. My feelings about the doctors are mixed - I appreciate the female doctor (unsure if still practicing) and the children's injection nurse (Tracey), who is warm and friendly. However, Dr. Adams and Dr. Hagawel seem mood-dependent. When my newborn son had a severe eczema flare-up, Dr. Hagawel spoke as if it were my fault - fortunately, having lifelong eczema, I understood flare-ups happen randomly. A new mother unfamiliar with the condition might feel criticized about her parenting. To summarize - I rarely write negative reviews. I hope they'll read this and improve, allowing me to update my review positively next year. For now - 1 star.
Just received our Covid vaccination. Extremely well-coordinated and executed with the usual high level of professionalism. They had an efficient process in place, and everything proceeded without..
High Street Surgery
Dean R.
Excellent medical procedure with quick scheduling and incredibly supportive staff
High Street Surgery
Jamie L.
Bounced around between different medical professionals who never seem to review my previous records. Each appointment starts with them asking me about my ongoing issue, despite having documentation...
High Street Surgery
Adam D.
Are they physically capable of answering a call???
High Street Surgery
John O.
As a 70-year-old individual with an amputation of my right leg, one functional kidney, and the necessity to self-catheterize 3-4 times daily due to urinary retention, I was experiencing significant..
High Street Surgery
John O.
The medical practice has undergone a remarkable transformation, with incredibly supportive personnel who go above and beyond to ensure patient satisfaction and provide comprehensive assistance.
High Street Surgery
Lisa S.
I've been a patient at this medical practice for as long as I can remember, and scheduling appointments has always been a smooth experience. The healthcare professionals here are compassionate and..
High Street Surgery
Maya L.
Spent nearly 20 minutes in a phone queue, only to be abruptly disconnected. Repeated this frustrating process twice more, then contacted the Quinton Surgery to inquire about Cheslyn Hay..
High Street Surgery
Adrian S.
Absolutely dreadful service. My elderly mother, 86 years old, has just been discharged from the hospital after suffering a broken hip, and now she's contracted a chest infection. When we tried to..
High Street Surgery
Lee P.
Always punctual with their service. However, the booking process is incredibly frustrating, requiring an early morning phone call while trying to manage work commitments.
High Street Surgery
Wendy W.
The personnel here are welcoming and supportive, and the medical professionals are exceptional. Scheduling appointments has always been a smooth and hassle-free experience 😊
High Street Surgery
Alasdair M.
Wonderful individuals making a meaningful difference in their local area.
High Street Surgery
Vegan T.
I wouldn't recommend this medical practice to anyone. During my time here, I've experienced 3 test results vanishing (all while pregnant with a water infection and in need of antibiotics) - this..
High Street Surgery
CHCCTV M.
Outstanding care, just like every other time. When measured against the medical professionals my mother sees in Wednesfield, this general practice truly stands out as superior.
High Street Surgery
Deborah W.
The reception team is wonderfully welcoming and accommodating... the physicians are exceptional, with the advanced clinical practitioner demonstrating extensive expertise and a wealth of..
High Street Surgery
Hazel M.
I truly cannot find a single flaw with this medical practice. I called to schedule two appointments for my family this week. They promptly offered a routine slot for my son in just two days, which..
High Street Surgery
Stephen W.
I've consistently received exceptional treatment and respect from everyone at High Street surgery. While there might be occasional wait times when calling during busy periods, this is standard..
High Street Surgery
Annette C.
Terrible patient care for post-surgical individuals Impossible to schedule appointments, medication orders constantly mishandled, overall subpar customer service
High Street Surgery
Adam D.
I've been a patient at High Street Surgery since childhood, but over the past year and a half, securing an appointment has become incredibly frustrating. Attempting to call at 8am results in..
High Street Surgery
Richard H.
Completely worthless medical facility contacted me, instructing me to arrange blood work for kidney assessment. The physician declined, argued, and essentially told me to seek alternative medical..
High Street Surgery
Michael B.