Park Medical Centre
KW
K W. one year ago • From Google
Bad
This medical practice is absolutely not accommodating for autistic individuals. The waiting room is cramped with loud music causing sensory overload. Receptionists are unreliable, failing to properly document calls and falsely claiming appointments are made. You encounter different GPs each visit, who provide conflicting medical advice. Their communication is consistently unclear and confusing. I experienced contradictory guidance about treating a skin condition - one doctor insisted it was fungal, another claimed it was autoimmune. After completing fungal treatment and returning, the initial doctor remained convinced it was fungal. Applying both creams resulted in my psoriasis spreading and worsening. Appointment times are disregarded, with patients arriving later being seen before those who arrived on time, which triggered my meltdown and ultimately led me to leave the practice. Medication instructions are equally problematic. Despite clear guidance from online sources and pharmacists about dosage, the GP provided inconsistent and vague instructions, leaving me improperly medicated and feeling unwell. When attempting to confirm an appointment, receptionists demonstrated complete disorganization. One claimed an appointment was scheduled, but the next day another staff member insisted no record existed. This could have resulted in a wasted trip and unnecessary inconvenience. I've witnessed similar mistreatment of other patients, including an elderly gentleman with mobility issues being made to wait unnecessarily. After years of persistent problems, I'm absolutely done with this practice. They are unquestionably the worst medical facility I've encountered. The practice manager is particularly awful, displaying a shocking lack of understanding about neurodiversity and treating patients inhumanely. They urgently require investigation and significant improvement.
Jane H.