JC

Joanne C. 2 years ago • From Google

Rating

Bad

Terrible doctors who made me cry and frustrated

I have never encountered more discourteous and unprofessional physicians in my entire life. Doctors M Kwan and C Kwan, during separate consultations, demonstrated appalling bedside manner. Dr. C Kwan flatly refused to prescribe antibiotics for my daughter, forcing me to practically plead for an ENT referral due to her recurring tonsillitis. The following day, Dr. Patel immediately confirmed the clear need for antibiotics. Today, Dr. M Kwan was so callous that I was reduced to tears during another visit regarding my daughter's repeated tonsillitis (her previous episode was in September). When I became emotional, I was coldly told "not to cry." I explicitly stated that I have never experienced such disrespectful doctors who treat patients like inconveniences and visibly display contempt through eye-rolling. I could elaborate extensively on their unprofessional conduct. It's utterly shameful and unacceptable. As a direct consequence of these experiences, I am definitively leaving this medical practice.

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