The Light Surgery

My GP contacted me about creating an app early in the morning, but their communication is abysmal. Their phone lines are consistently unresponsive, forcing patients to wait endlessly or experiencing..

Unfortunately, I've experienced a deeply unsatisfactory situation with numerous critical issues that require attention. As a medical professional with over a decade of experience across various..

Staff at the front desk were unresponsive and unhelpful, providing minimal assistance when guests required support or information.

I was stuck on hold for an excessive amount of time. When someone finally picked up, they merely said "hello" before the call abruptly disconnected. Now I'm forced to go through the entire waiting..

Scheduling an appointment here is an absolute ordeal. After finally securing a slot, I was advised to schedule a follow-up, but when I attempted to do so, they dismissed my request despite ongoing..

A highly streamlined medical clinic with exceptionally welcoming staff.

Called to schedule a consultation, only to be instructed to use patches after being on hold for nearly three-quarters of an hour. The patches proved ineffective and did not resolve my issue.

We are incredibly grateful to The Light Surgery for their exceptional, caring, and prompt medical attention, particularly in supporting our infant's health needs.

Capacity has gotten better after recent updates. Navigation feels smoother now. The GPS team seems to consist of very junior or newly certified professionals. They're impressively detailed in their..

Scheduling an appointment was incredibly challenging. During my visit for sudden hearing loss in one ear, the physician mocked my concerns, insisting that sudden deafness is impossible and that I..

Extremely courteous and highly competent.

Completely ineffective when it comes to post-treatment support. I've been waiting over a day for a new prescription while battling a persistent cough that's plagued me for four weeks, a result of..

This medical practice has been incredibly supportive during various health challenges, with welcoming personnel and consistent availability of physicians when needed. Their online consultation..

While medical appointments aren't typically something I look forward to, the staff at the Light consistently make the experience as smooth and comfortable as possible. Both the receptionists and..

Unhelpful and disorganized employees who seem completely uninterested in providing any meaningful assistance or customer service.

We arrived precisely at 15:24 for my daughter's 15:30 dermatology appointment, yet receptionist Emily immediately marked us as late. When I highlighted that we were actually on time, she promised to..

Despite occasional challenges with GP's patch request availability and lengthy phone wait times for scheduling, I've experienced prompt and quality care at this practice. The physicians are skilled,..

I meticulously completed the registration procedure for this surgical center, submitting every requested document, only to discover during my illness that they completely disregarded my application..

Sophie demonstrated exceptional compassion and empathy during my blood draw, transforming what could have been a stressful encounter into a remarkably pleasant experience. She was an outstanding..

I have been a patient at this surgery for nearly 12 years. As an older woman, my health concerns and medical needs have grown over time. In EVERY instance requiring medical assistance, I have..