MO

Michael O. 2 years ago • From Google

Rating

Bad

Terrible first impression at st mary's surgery

The client service approach here is deeply unsatisfactory. Despite recognizing the challenges facing healthcare systems, the reception staff's sense of privilege and demeanor is absolutely unacceptable, regardless of how demanding their workday might be. There's a clear deficit in compassionate patient interaction and a fundamental misunderstanding of proper customer service dynamics. My intention was simply to register after relocating to the area with no existing health issues, but I would be extremely hesitant to depend on St Mary's surgery for any medical needs given their current treatment of patients. After reviewing other feedback, it appears the persistent problem with substandard patient care stems directly from the reception team's conduct and the physicians' apparent inability to address and rectify these significant shortcomings.

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