NB

Nicola B. 3 years ago • From Google

Rating

Bad

Terrible flu vaccine experience with unprofessional staff

I had scheduled a nasal flu vaccine appointment for my daughter weeks in advance, and we received a reminder text which seemed fine. However, when she arrived at the centre, she was informed they had no flu vaccine available, what little they did have was expired, and the Nurse hadn't even shown up. Upon calling to understand why this occurred, I was merely told "all I can do is apologise" - which is completely unacceptable. This is an absolute disgrace. How can you call yourself a medical practice when you're unclear about your vaccine inventory or expiration dates? Such incompetence completely undermines any confidence in both the practice and its staff. I'm thoroughly enraged by this treatment. When I inquired if more vaccines had been ordered, I was told they wouldn't arrive until the new year - another ridiculous response. It makes me question the entire purpose of such medical practices. Getting an appointment is already incredibly difficult, and when you finally secure one, they lack the personnel to even administer basic medical services. What an utter embarrassment of a healthcare provider. The staff's performance is so poor that I'm genuinely speechless. This practice desperately requires thorough investigation and significant improvement. Visited December 2022

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