SM

Sian M. 11 months ago • From Google

Rating

Bad

Terrible gp experience with rude and unprofessional service

Recently scheduled an appointment for our young child, we were left waiting for nearly an hour beyond the set time. Keeping a sick toddler calm in a medical office is incredibly challenging. When we were finally called in, there was a used plate and open condiment bottle on the table. While I completely understand healthcare professionals needing breaks and meal times, the timing felt extremely inconsiderate. I might have overlooked this if the doctor hadn't been so dismissive. He was incredibly indifferent, interrupted me when I tried to share my concerns, and repeatedly showed irritation at my upset child. We ultimately ended up contacting medical advice services later that day and received far superior care. I'm baffled why I haven't changed medical practices yet, as every single appointment leaves us feeling frustrated and let down.

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