Highgate Group Practice
LO
Leah O. 5 years ago • From Google
Bad
I'm thoroughly dissatisfied with this medical practice, but unfortunately, it's the sole option in my area. The receptionist (a short-haired woman) is extremely discourteous and unhelpful. Securing a doctor's appointment is nearly impossible unless it's an urgent same-day emergency, and even then, physicians rush through consultations without genuinely listening to patients' concerns. The communication between doctors and reception staff is consistently contradictory. While SOME doctors are competent, you rarely get to see the same physician twice. I was ultimately forced to visit the emergency department due to appointment unavailability, and interestingly, the A&E doctor who also works at the practice was shocked by my inability to schedule a consultation. The management appears completely indifferent to these persistent service issues, as numerous reviews highlight identical problems with no apparent improvements. If alternative GP practices exist in your area, I strongly advise exploring those options instead.
Richard M.