Ashbourne Medical Practice
NE
Neil E. one year ago • From Google
Bad
I've rarely encountered the same general practitioner twice. Perhaps it happened once, but it's certainly not standard. My "designated GP" remains a mystery. They seem to cycle through numerous locum doctors, suggesting they likely irritate staff as well as patients. Their telephone holding message claims "You can book, cancel or view appointments online" - a complete falsehood. Only blood tests and physiotherapy can be scheduled digitally, not actual GP consultations. They appear to make a concerted effort with newly registered patients, possibly to secure positive feedback, but quickly descend to typical NHS standards. Securing even the most basic medical arrangement requires extraordinary effort. The reception and administrative staff are combative and inefficient, to put it charitably. As a UK national, you're legally compelled to fund this subpar service. It would never survive in a commercial environment. Absolutely dreadful. Neighboring practices are equally problematic; through poor health, I've been forced to explore multiple options. One was marginally worse, but this is far from acceptable. The fundamental issue is a terrible attitude. Patients are viewed as mere inconveniences to be reluctantly tolerated, and quickly criticized if they dare challenge procedural shortcomings. When administrative staff feel comfortable inserting personal commentary into medical records, it signals a deeply dysfunctional system.
Robin B.