SS

Steph S. 4 years ago • From Google

Rating

Bad

Terrible gp practice with awful service and mistakes

A truly dreadful medical practice with staff that lack basic professionalism and compassion. Getting an appointment here is practically impossible - the 8am booking system is a complete nightmare. When you call, you'll either encounter a dead silent answering machine, get abruptly disconnected, or receive no response at all. On the rare occasion you actually get through, you'll hear the infuriating response: 'No appointments today, try again tomorrow at 8am.' There's absolutely no option to book ahead, just a frustrating daily lottery for medical access. Even worse, I experienced a shocking breach of patient confidentiality. My prescription was mistakenly given to a random individual who then showed up at my elderly grandmother's home, claiming to be a nurse and interrogating her about her medication. When we confronted the practice about this serious violation, their dismissive response was 'no harm was done, so it's fine' - as if a data breach is somehow acceptable. This surgery was subpar before the pandemic, but they've truly excelled at exploiting COVID-19 to deliver an even more abysmal service at Purbeck Health Centre.

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