St Andrews Medical Centre
TB
T B. one year ago • From Google
Bad
Since relocating to this area, I've been a patient at this GP practice, and one glaring issue is their complete failure to transfer my medical records from my previous healthcare provider. Furthermore, it is utterly unacceptable that patients must disclose deeply personal medical information to a receptionist just to attempt scheduling an appointment, which has an extremely low probability of being same-day. I have never encountered such a dysfunctional system, where untrained receptionists feel empowered to interrogate patients about sensitive health details and then arbitrarily decide whether a condition merits an immediate GP consultation. No patient should feel humiliated entering their medical practice, knowing receptionists are privy to intimate health information, nor should individuals be forced to reveal personal medical issues in the public waiting area while others are present. Patients should not be subjected to invasive screening as a precondition for obtaining same-day medical attention, whether via telephone or in-person. I suffer from an undiagnosed condition characterized by intermittent, severe pain episodes. However, because I haven't sought treatment in just a couple of months (due to the unpredictable nature of my symptoms), I am deemed "non-emergent" and denied an immediate appointment. Consequently, I am condemned to endure intense pain for an additional week. The sole reason I continue with this practice is its convenient proximity. The service is astonishingly and utterly deplorable.
R B.