Church Lane Surgery
NM
Noor M. 5 years ago • From Google
Bad
I've been a patient at this surgery for around 6 years, and their services are woefully outdated. Their online capabilities are virtually non-existent, and the receptionist staff display clear bias, appearing unprofessional towards patients from different ethnic backgrounds. They consistently fail to listen when patients attempt to communicate their concerns. Their communication system is fundamentally flawed, with phone calls frequently not connecting to mobile devices, which is particularly problematic since all consultations are conducted via telephone. Despite advertising full-day operations, they do not guarantee GP availability on-site or by phone during their Thursday half-days. When my mother contracted COVID and urgently needed a GP referral, no doctors were accessible. I was forced to wait until after-hours to seek medical assistance, ultimately rushing her to A&E due to the critical nature of her condition. As a healthcare professional myself, I can definitively state that they fall drastically short of the fundamental standards required for delivering primary care services. Their approach is unprofessional, consistently unhelpful, and well below acceptable medical practice standards.
Vanushan J.