SB

S B. one year ago • From Google

Rating

Bad

Terrible gp practice with shockingly incompetent receptionists

2024 update: I've experienced an incredibly exasperating interaction with the receptionists at this medical practice. Their level of ineptitude is truly remarkable. Not only do they demonstrate poor communication abilities, but they also appear to have minimal comprehension of their own operational protocols. The most critical problem I've encountered is their consistent inability to process prescription requests accurately and promptly. Multiple times, I've received incorrect medication, and when attempting to address these errors, the receptionists remain unhelpful and dismissive. Such carelessness is not merely inconvenient; it's potentially life-threatening. Appointment management is consistently chaotic, with staff frequently providing contradictory information about services and availability. Their indifferent demeanor and lack of compassion are particularly concerning, especially when handling sensitive medical matters. I emphatically recommend that management implement comprehensive training and enhanced supervision for their reception team. Patients deserve treatment characterized by respect, professionalism, and competence - qualities currently absent from this practice. 2023: Unprofessional, consistently omitting medicines from REPEAT prescriptions, perpetually delayed in signing. I've never successfully obtained a prescription without encountering complications or missing items. Receptionists routinely accuse patients of not submitting repeat prescriptions punctually, demonstrating complete ignorance of their responsibilities! Forcing patients to pursue them for over a week when medication is about to expire. I left the prescription with a receptionist for signing, who carelessly left it visible on the desk, completely disregarding GDPR regulations! I was compelled to wait an hour in the surgery for the GP to sign an electronic prescription. The incompetent receptionists failed to even forward the prescription correctly. Instead, they left it exposed for anyone entering the clinic to see. Surgery operates without a physician present... clearly exceptional patient care... incompetent receptionists who cannot execute the most basic task of message transmission!

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