Neville Road Surgery
S B. one year ago • From Google
Bad
Terrible gp practice with shockingly incompetent receptionists
2024 update: I've experienced an incredibly exasperating interaction with the receptionists at this medical practice. Their level of ineptitude is truly remarkable. Not only do they demonstrate poor communication abilities, but they also appear to have minimal comprehension of their own operational protocols. The most critical problem I've encountered is their consistent inability to process prescription requests accurately and promptly. Multiple times, I've received incorrect medication, and when attempting to address these errors, the receptionists remain unhelpful and dismissive. Such carelessness is not merely inconvenient; it's potentially life-threatening. Appointment management is consistently chaotic, with staff frequently providing contradictory information about services and availability. Their indifferent demeanor and lack of compassion are particularly concerning, especially when handling sensitive medical matters. I emphatically recommend that management implement comprehensive training and enhanced supervision for their reception team. Patients deserve treatment characterized by respect, professionalism, and competence - qualities currently absent from this practice. 2023: Unprofessional, consistently omitting medicines from REPEAT prescriptions, perpetually delayed in signing. I've never successfully obtained a prescription without encountering complications or missing items. Receptionists routinely accuse patients of not submitting repeat prescriptions punctually, demonstrating complete ignorance of their responsibilities! Forcing patients to pursue them for over a week when medication is about to expire. I left the prescription with a receptionist for signing, who carelessly left it visible on the desk, completely disregarding GDPR regulations! I was compelled to wait an hour in the surgery for the GP to sign an electronic prescription. The incompetent receptionists failed to even forward the prescription correctly. Instead, they left it exposed for anyone entering the clinic to see. Surgery operates without a physician present... clearly exceptional patient care... incompetent receptionists who cannot execute the most basic task of message transmission!
Fantastic! My recent interactions with this medical practice have been nothing short of perfect! Switching to this surgery was a brilliant decision. The reception staff demonstrate genuine..
Neville Road Surgery
Kieran G.
Absolutely phenomenal healthcare professional in the Luton area - couldn't ask for a more exceptional medical provider!
Neville Road Surgery
James O.
I'm truly delighted that I made the change from what was undoubtedly the most subpar option to this excellent alternative. The front desk staff are incredibly supportive, and the physician..
Neville Road Surgery
S P.
If possible, I'd give zero stars! This surgery gets progressively worse with each visit. The medical staff demonstrate a complete lack of expertise, compassion, and professional conduct. Throughout..
Neville Road Surgery
Pete B.
Dr. Mehmood is absolutely phenomenal - I couldn't ask for a more incredible medical professional! He's simply unmatched in his expertise and care.
Neville Road Surgery
Saba S.
Neville Road medical practice is exceptional, consistently providing convenient scheduling for physician consultations. Dr. Fareena, in particular, stands out for her compassionate and supportive..
Neville Road Surgery
A S.
Visited the clinic for routine bloodwork, and an elderly Asian woman posing as a healthcare professional brutally botched my blood draw by incompetently inserting the needle, causing significant..
Neville Road Surgery
Arooj S.
The physician is competent, but the front desk staff, particularly Pauline, are absolutely dreadful and incredibly unprofessional. I'm baffled how she maintains her position. I seriously doubt any..
Neville Road Surgery
yavi b.
I recently switched to this surgical practice and couldn't be happier with my decision. Dr. Mehmood is absolutely fantastic and consistently prioritizes patient care. Without a second of hesitation,..
Neville Road Surgery
Akthar A.
A solid primary care medical practice that meets expectations. The staff are professional and attentive, and appointments are typically straightforward to schedule. While nothing extraordinary, the..
Neville Road Surgery
kafeel b.
I consistently receive exceptional care at Neville Surgery. The entire team demonstrates remarkable professionalism, warmth, and a genuine commitment to patient support. Every member of staff, from..
Neville Road Surgery
Zeshan A.
This medical practice truly stands out for its exceptional customer service, with Isha at the front desk consistently demonstrating remarkable kindness and going the extra mile to assist patients...
Neville Road Surgery
Sharon G.
I'm incredibly grateful to Reehana, who is truly an absolute angel. The entire team has been so wonderfully supportive, and I just wanted to express my sincere appreciation for their amazing help.
Neville Road Surgery
Sara J.
I switched from the Woodland Avenue medical practice (which was absolutely terrible) and I'm so relieved I made the change! This surgery is the epitome of what a healthcare provider should be. The..
Neville Road Surgery
A1 T.
Dr Saj Mehmood's management has completely decimated this practice's reputation, dropping from an excellent rating to rock bottom. The front desk staff are discourteous and unhelpful, particularly..
Neville Road Surgery
Ash K.
My healthcare provider is exceptional. Dr. Mahmood is an incredibly compassionate professional who consistently takes the time to attentively listen and provide comprehensive explanations during..
Neville Road Surgery
Kevin C.
Fantastic experience... scheduling appointments has always been a breeze, and the staff demonstrates exceptional skill and empathy. As for the Doctor, he's simply remarkable - a true healthcare..
Neville Road Surgery
T B.
The staff's demeanor is shockingly unprofessional. It's frustrating that you must interact with them to schedule appointments or resolve concerns. Receptionists routinely disclose sensitive medical..
Neville Road Surgery
Madiha D.
Dr. Mahmood is undoubtedly the most skilled physician I've encountered in Luton. He consistently demonstrates genuine care for his patients, which is why I'm thrilled I transferred from Sundon..
Neville Road Surgery
Iulia I.
The general practitioners fall far short of my expectations. There are moments when I feel I possess more medical knowledge than they do, which severely undermines my faith in their abilities...
Neville Road Surgery
Louise E.