Neville Road Surgery
S B. one year ago • From Google
Bad
Terrible gp practice with shockingly incompetent receptionists
2024 update: I've experienced an incredibly exasperating interaction with the receptionists at this medical practice. Their level of ineptitude is truly remarkable. Not only do they demonstrate poor communication abilities, but they also appear to have minimal comprehension of their own operational protocols. The most critical problem I've encountered is their consistent inability to process prescription requests accurately and promptly. Multiple times, I've received incorrect medication, and when attempting to address these errors, the receptionists remain unhelpful and dismissive. Such carelessness is not merely inconvenient; it's potentially life-threatening. Appointment management is consistently chaotic, with staff frequently providing contradictory information about services and availability. Their indifferent demeanor and lack of compassion are particularly concerning, especially when handling sensitive medical matters. I emphatically recommend that management implement comprehensive training and enhanced supervision for their reception team. Patients deserve treatment characterized by respect, professionalism, and competence - qualities currently absent from this practice. 2023: Unprofessional, consistently omitting medicines from REPEAT prescriptions, perpetually delayed in signing. I've never successfully obtained a prescription without encountering complications or missing items. Receptionists routinely accuse patients of not submitting repeat prescriptions punctually, demonstrating complete ignorance of their responsibilities! Forcing patients to pursue them for over a week when medication is about to expire. I left the prescription with a receptionist for signing, who carelessly left it visible on the desk, completely disregarding GDPR regulations! I was compelled to wait an hour in the surgery for the GP to sign an electronic prescription. The incompetent receptionists failed to even forward the prescription correctly. Instead, they left it exposed for anyone entering the clinic to see. Surgery operates without a physician present... clearly exceptional patient care... incompetent receptionists who cannot execute the most basic task of message transmission!
A solid primary care medical practice that meets expectations. The staff are professional and attentive, and appointments are typically straightforward to schedule. While nothing extraordinary, the..
Neville Road Surgery
Zeshan A.
This medical practice truly stands out for its exceptional customer service, with Isha at the front desk consistently demonstrating remarkable kindness and going the extra mile to assist patients...
Neville Road Surgery
Marvin C.
The reception team abruptly terminated my first telephone inquiry. Upon redialing and enduring another wait in the queue, the call was met with a perfunctory request for personal details, a curt..
Neville Road Surgery
kafeel b.
I consistently receive exceptional care at Neville Surgery. The entire team demonstrates remarkable professionalism, warmth, and a genuine commitment to patient support. Every member of staff, from..
Neville Road Surgery
A S.
Visited the clinic for routine bloodwork, and an elderly Asian woman posing as a healthcare professional brutally botched my blood draw by incompetently inserting the needle, causing significant..
Neville Road Surgery
mohammed a.
THE MOST OUTSTANDING PHYSICIAN ONE COULD HOPE FOR INCREDIBLY SKILLED AND SUPPORTIVE straight to the point with a warm smile 😃
Neville Road Surgery
Madiha D.
Dr. Mahmood is undoubtedly the most skilled physician I've encountered in Luton. He consistently demonstrates genuine care for his patients, which is why I'm thrilled I transferred from Sundon..
Neville Road Surgery
Gurpreet S.
Absolute nightmare from start to finish. Began attempting to join their queue at 8 in the morning, following their automated system's instructions to press number 1 for queue placement. Despite..
Neville Road Surgery
HASBUILDS H.
Impossible to schedule ahead of time. You're forced to ring up precisely at 8:30 AM and endure an enormous waiting line. After all that, they simply inform you that nothing is accessible and..
Neville Road Surgery
S P.
If possible, I'd give zero stars! This surgery gets progressively worse with each visit. The medical staff demonstrate a complete lack of expertise, compassion, and professional conduct. Throughout..
Neville Road Surgery
Amber C.
Without a doubt, this medical practice in Luton stands out as exceptional! The physicians and entire team demonstrate remarkable warmth and professionalism, consistently showing dedication to..
Neville Road Surgery
CANDY F.
This medical practice is exceptional. The reception staff are incredibly welcoming and supportive, and the nursing team is equally wonderful. Dr. Mehmood stands out as the most outstanding physician..
Neville Road Surgery
Kieran G.
Absolutely phenomenal healthcare professional in the Luton area - couldn't ask for a more exceptional medical provider!
Neville Road Surgery
Iulia I.
The general practitioners fall far short of my expectations. There are moments when I feel I possess more medical knowledge than they do, which severely undermines my faith in their abilities...
Neville Road Surgery
Silvia G.
The staff here are incredibly welcoming and Dr. Mehmood is exceptional, but the female doctor working on Mondays left much to be desired. I had scheduled an appointment with her to discuss some..
Neville Road Surgery
M R.
Dr. Sajid is an exceptional healthcare professional who provides top-notch medical care. I am truly grateful for his expertise and highly recommend him.
Neville Road Surgery
Saba S.
Neville Road medical practice is exceptional, consistently providing convenient scheduling for physician consultations. Dr. Fareena, in particular, stands out for her compassionate and supportive..
Neville Road Surgery
Jaswinder S.
Top-notch medical facility with exceptional healthcare professionals who provide outstanding service and care.
Neville Road Surgery
yavi b.
I recently switched to this surgical practice and couldn't be happier with my decision. Dr. Mehmood is absolutely fantastic and consistently prioritizes patient care. Without a second of hesitation,..
Neville Road Surgery
Arooj S.
The physician is competent, but the front desk staff, particularly Pauline, are absolutely dreadful and incredibly unprofessional. I'm baffled how she maintains her position. I seriously doubt any..
Neville Road Surgery
Akthar A.