Neville Road Surgery
S B. 2 years ago • From Google
Bad
Terrible gp practice with shockingly incompetent receptionists
2024 update: I've experienced an incredibly exasperating interaction with the receptionists at this medical practice. Their level of ineptitude is truly remarkable. Not only do they demonstrate poor communication abilities, but they also appear to have minimal comprehension of their own operational protocols. The most critical problem I've encountered is their consistent inability to process prescription requests accurately and promptly. Multiple times, I've received incorrect medication, and when attempting to address these errors, the receptionists remain unhelpful and dismissive. Such carelessness is not merely inconvenient; it's potentially life-threatening. Appointment management is consistently chaotic, with staff frequently providing contradictory information about services and availability. Their indifferent demeanor and lack of compassion are particularly concerning, especially when handling sensitive medical matters. I emphatically recommend that management implement comprehensive training and enhanced supervision for their reception team. Patients deserve treatment characterized by respect, professionalism, and competence - qualities currently absent from this practice. 2023: Unprofessional, consistently omitting medicines from REPEAT prescriptions, perpetually delayed in signing. I've never successfully obtained a prescription without encountering complications or missing items. Receptionists routinely accuse patients of not submitting repeat prescriptions punctually, demonstrating complete ignorance of their responsibilities! Forcing patients to pursue them for over a week when medication is about to expire. I left the prescription with a receptionist for signing, who carelessly left it visible on the desk, completely disregarding GDPR regulations! I was compelled to wait an hour in the surgery for the GP to sign an electronic prescription. The incompetent receptionists failed to even forward the prescription correctly. Instead, they left it exposed for anyone entering the clinic to see. Surgery operates without a physician present... clearly exceptional patient care... incompetent receptionists who cannot execute the most basic task of message transmission!
A relative previously recommended this practice, but their satisfaction has drastically declined due to the unprofessional new receptionist and the recent arrival of Dr. Saj Mehmood. In contrast,..
Neville Road Surgery
Silvia G.
The staff here are incredibly welcoming and Dr. Mehmood is exceptional, but the female doctor working on Mondays left much to be desired. I had scheduled an appointment with her to discuss some..
Neville Road Surgery
A S.
Visited the clinic for routine bloodwork, and an elderly Asian woman posing as a healthcare professional brutally botched my blood draw by incompetently inserting the needle, causing significant..
Neville Road Surgery
Iulia I.
The general practitioners fall far short of my expectations. There are moments when I feel I possess more medical knowledge than they do, which severely undermines my faith in their abilities...
Neville Road Surgery
M R.
Dr. Sajid is an exceptional healthcare professional who provides top-notch medical care. I am truly grateful for his expertise and highly recommend him.
Neville Road Surgery
Sonya F.
The medical practice I visit has an incredibly inviting atmosphere right from the front desk. I've been a patient here for nearly two decades, and what truly sets them apart is how the physicians..
Neville Road Surgery
Gurpreet S.
Absolute nightmare from start to finish. Began attempting to join their queue at 8 in the morning, following their automated system's instructions to press number 1 for queue placement. Despite..
Neville Road Surgery
sabaah t.
Whenever I've reached out, I've consistently managed to secure appointments for both myself and my children. The front desk staff have been incredibly supportive and responsive to all my questions...
Neville Road Surgery
Debbie M.
I can confidently say this medical practice in Luton is absolutely top-notch. Dr Mahmood demonstrates remarkable compassion, carefully listening and making extraordinary efforts to diagnose and..
Neville Road Surgery
Sanah S.
Covid has been over for a while, yet this physician remains reluctant to see patients! There are consistently zero appointment slots open. It seems deliberate that he's avoiding meeting with people..
Neville Road Surgery
Madiha D.
Dr. Mahmood is undoubtedly the most skilled physician I've encountered in Luton. He consistently demonstrates genuine care for his patients, which is why I'm thrilled I transferred from Sundon..
Neville Road Surgery
kafeel b.
I consistently receive exceptional care at Neville Surgery. The entire team demonstrates remarkable professionalism, warmth, and a genuine commitment to patient support. Every member of staff, from..
Neville Road Surgery
mohammed a.
THE MOST OUTSTANDING PHYSICIAN ONE COULD HOPE FOR INCREDIBLY SKILLED AND SUPPORTIVE straight to the point with a warm smile 😃
Neville Road Surgery
Pete B.
Dr. Mehmood is absolutely phenomenal - I couldn't ask for a more incredible medical professional! He's simply unmatched in his expertise and care.
Neville Road Surgery
Amber C.
Without a doubt, this medical practice in Luton stands out as exceptional! The physicians and entire team demonstrate remarkable warmth and professionalism, consistently showing dedication to..
Neville Road Surgery
Roksana N.
I just had a telephone consultation where they requested photos of my medical issue 😵 and subsequently prescribed antibiotics. What's the difficulty with scheduling face-to-face appointments?..
Neville Road Surgery
Arooj S.
The physician is competent, but the front desk staff, particularly Pauline, are absolutely dreadful and incredibly unprofessional. I'm baffled how she maintains her position. I seriously doubt any..
Neville Road Surgery
Ann J.
The medical facility on Neville Road is exceptional. The front desk personnel are courteous and supportive Dr Mehmood is outstanding. I called the clinic at 8:30am - got connected by 8:40am and..
Neville Road Surgery
S P.
If possible, I'd give zero stars! This surgery gets progressively worse with each visit. The medical staff demonstrate a complete lack of expertise, compassion, and professional conduct. Throughout..
Neville Road Surgery
Noran E.
Top-notch medical practice in Luton! Incredibly supportive staff, excellent physicians, and the front desk personnel is genuinely wonderful - she's consistently gone above and beyond to assist me..
Neville Road Surgery
A1 T.