Hillview Surgery
NN
Nilofar N. 3 years ago • From Google
Bad
Worst GP practice - a complete drain on public funds. Deserves a thorough investigation and potential closure. It's not just discourteous receptionists, but EXTREMELY unprofessional and inadequately trained physicians!! How can a medical professional neglect to issue medication? Indeed, the doctor actually forgot to prescribe the necessary treatment! We attempted to collect the prescription from the pharmacy and were forced to wait an hour while the receptionist pursued the doctor to re-issue the script. (Meanwhile, another patient with a scheduled appointment discovered no record in their system, becoming understandably frustrated and vocal - a reaction I completely sympathize with) During multiple telephone consultations, another physician appeared completely uncertain how to manage my condition (a straightforward and easily treatable issue) and I found myself instructing her about appropriate prescription based on my previous GP's approach. She was prepared to prescribe an alternative treatment which I knew would be ineffective. In another telephone consultation, the doctor displayed a dismissive and confrontational attitude. Naturally, these experiences are exclusively from telephone interactions, as obtaining an in-person appointment seems impossible. If possible, avoid registering here at all costs. They are unnecessarily maintaining COVID-related restrictions despite the pandemic's conclusion. The practice categorically refuses face-to-face appointments and aggressively pushes patients towards digital booking methods, disregarding those lacking technological access or understanding. Booking future appointments is prohibited; same-day slots only are available, and calling at 8am often means no remaining consultations. Attempting to schedule ahead is futile. Truly abysmal service, with consistently discourteous staff. This isn't a medical practice - it's merely a telephone helpline for discussing health concerns.
Annette M.