Healy Medical Centre
Makeida M. one year ago • From Google
Bad
Terrible gp practice with unhelpful clinicians
Carol at reception was exceptional. She consistently greeted patients warmly as "sweets" and demonstrated genuine kindness, patience, and a commitment to helping secure appointments. The original medical team (2007-2015) led by Dr. C Duggal was outstanding. However, I've now definitively decided to terminate my relationship with this practice. 1. Navigating their system requires getting past gatekeeping receptionists 2. Your medical case must first pass a triage evaluation to be deemed appointment-worthy 3. You'll receive a callback from a "clinician" who represents the epitome of cold, dismissive unprofessionalism. This individual will systematically undermine your concerns, lecture condescendingly, make false promises, and ultimately waste your time. For weeks, I persistently sought help when my two toddters were experiencing severe coughing and respiratory distress. Initially, I was casually informed it was viral and even suggested to take them to the park. My repeated follow-ups resulted in inconsistent treatment: one child received antibiotics after four doctor consultations, while the other was repeatedly told to wait and be re-triaged - a process consuming an additional five days. Desperate, I shared antibiotics between my children. Within two days, I urgently hospitalized them, where doctors confirmed whooping cough and criticized the initially prescribed inappropriate medication. Parents and elderly patients: urgently seek alternative medical care. I underwent an overnight ECG monitoring in October 2024 and am still pursuing results in January 2025, with the practice merely promising to contact the hospital after my persistent inquiries. Their approach effectively treats patients like insignificant, powerless supplicants. ----------------------------- Previous Review 7 years ago Satisfactory service. Acceptable wait times
Securing an in-person consultation at this medical practice is extremely challenging due to their high patient volume. The reception team lacks basic courtesy and interpersonal skills, coming across..
Healy Medical Centre
Craig J.
Everything was excellent, with prompt assistance. The sole minor issue was the main entry door, which squeaked quite loudly and would benefit from a bit of lubrication on its hinges.
Healy Medical Centre
Ty L.
Abysmal service. Still garbage! Switched medical providers, yet the physicians and personnel are an absolute mockery. It's astonishing they're even allowed to operate. Undoubtedly the most..
Healy Medical Centre
Nat a.
Steer clear of this disastrous facility run by completely unprofessional staff. The entire team demonstrates aloofness towards patients and their health concerns. The receptionist lacks basic..
Healy Medical Centre
Gail0510 H.
Hi Dr Gail Anne Dana Veronica Maley Haley, I am expecting a child and it's a girl
Healy Medical Centre
Abigail C.
I signed up with this service recently and am already planning to switch providers. I'll spare you the lengthy explanation, but if you're considering where to register, I strongly advise against..
Healy Medical Centre
Selfmade T.
In the past, this medical practice was a compassionate, family-operated clinic under the Duggal's leadership. However, the quality has drastically deteriorated in recent times. The current..
Healy Medical Centre
Daisy B.
I've been with this surgery for three decades... Dr. C Duggal was fantastic, and Carol the receptionist was wonderful. BUT, since their retirement, the practice has become ABSOLUTELY TERRIBLE. Indi..
Healy Medical Centre
Dee A.
As a caregiver for my uncle with down syndrome, I appreciate that when I contact the practice (if I can get through), they instantly recognize me, demonstrating a sense of respect, and genuinely..
Healy Medical Centre
G A.
Waited an eternity to be helped. Staff seemed disinterested and took forever to acknowledge me. Not impressed with how long everything took.
Healy Medical Centre
dimezchicka d.
Absolutely appalling service! Steer clear of this place at all costs and seek out a facility that genuinely values patients! During a critical situation, they promised to contact us about scheduling..
Healy Medical Centre
Katharina U.
I requested a phone consultation and received a callback promptly, within half an hour. During our conversation, the physician thoroughly examined my symptoms and demonstrated impressive medical..
Healy Medical Centre
Aartee A.
Front desk personnel lack professionalism and empathy, yet the medical team's expertise is exceptional.
Healy Medical Centre
Joe B.
Been a patient here for a few years. The reception staff is wonderful and supportive. The physicians are top-notch. Scheduling appointments is consistently convenient, with slots typically open..
Healy Medical Centre
jade t.
I arrived just 5 minutes past my scheduled time, and the front desk staff informed me that the nurse had already left for her break. It's absurd that they would take a lunch break mere moments after..
Healy Medical Centre
Safurah M.
A meticulously arranged medical practice with a welcoming and competent team. The physicians demonstrate genuine attentiveness, carefully listening to patients and offering precise guidance without..
Healy Medical Centre
ej b.
It's completely ridiculous that this medical practice continues to operate. The quality of service is subpar, at most. On two separate occasions, I've endured waiting periods exceeding 50 minutes..
Healy Medical Centre
Sharon F.
I've been a patient at this medical practice for decades, witnessing my own life journey from youth to motherhood and now grandmother, and I genuinely believe it's the absolute best clinic. Sadly,..
Healy Medical Centre
Laptop S.
Absolutely dreadful customer treatment. The pandemic has only exacerbated their already terrible approach to service.
Healy Medical Centre
Farii F.
Utterly repulsive front desk employee Almira - I cannot comprehend how these incompetent individuals masquerade as medical professionals over the phone. They should pursue careers they genuinely..
Healy Medical Centre
Renato C.