AJ

Abbey J. 5 years ago • From Google

Rating

Bad

Terrible gp practice with zero communication skills

I am utterly frustrated with this GP practice. Over a week ago, I called about my mental health and was assured an appointment in the morning, but by 6:25pm, no call had come through. When I contacted them, they casually changed my appointment to the next day. I also requested a blood test prescription for numbing cream to be sent to the pharmacy, and they claimed it was ready. However, upon arrival, there was no prescription. I waited until my appointment and returned to the pharmacy, still finding nothing. When I called the GP practice, they mentioned a green slip I was never informed about, which ultimately rendered the cream ineffective. Most recently, I called on Tuesday about a prescription I've been taking for over two years, and they said it was at the pharmacy. Yet again, nothing was there. I phoned the doctors, who then stated it would take three days. Today is Friday, and the prescription is still not ready, leaving me in considerable discomfort. The practice seems completely indifferent to patient needs. Their staff, especially the receptionists, are shockingly incompetent and unprofessional.

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