Carpenters Practice
RA
Raminta A. one year ago • From Google
Bad
The worst GP practice I have ever encountered—steer clear at all costs!(Please read below) This practice is entirely unprofessional and demonstrates zero compassion. First, the reception staff are incredibly discourteous, unhelpful, and disengaged. They consistently fail to listen, frequently become aggressive, and display complete disinterest in patient support. One specific staff member (whose name begins with "V") was particularly notorious for their terrible demeanor. It's unacceptable for reception personnel to treat patients so poorly—they seem fundamentally unsuited to their role. Second, updating my address was a nightmarish process taking over eight months, with repeated errors despite my multiple confirmations. Every time I attempted to book an appointment or request results, they claimed my address was incorrect and refused assistance. I continuously requested address updates, received assurances they would rectify it, yet nothing ever changed. Securing appointments is virtually impossible. Throughout my five to six years of registration, I never successfully scheduled a single consultation. Calling at 8 AM positions you at least 35th in the queue, and by the time you connect, all slots are exhausted. They then redirect patients to Dr. IQ (now defunct) or the Evergreen app, which they incompetently configured, rendering my information useless. Essentially, accessing medical care here is completely unattainable. Most distressingly, during my pregnancy, I received zero proper check-ups or meaningful support. Days passed with concerning symptoms, and when a doctor finally called, I was dismissively told everything was "normal" without genuine assessment. Not once was an in-person examination offered, even when I was genuinely terrified for my and my baby's health. This complete lack of care left me perpetually anxious, forcing me to seek help from private clinics due to the NHS service's total unreliability. After years of frustration and zero assistance, I was compelled to leave this practice. Their unprofessionalism and indifference are absolutely shocking. I emphatically warn against registering here—this facility should be completely avoided! Regarding appointments, availability is non-existent! Despite being registered for 5-6 years, I never secured a single consultation. The 8am call routine leaves you 35th in the queue, and by the time you speak with someone, all slots are gone. They redirect you to dysfunctional apps like Dr. IQ or Evergreen, which are improperly configured. Fundamentally, medical care here is impossible to obtain. Utterly ridiculous! Overall, I was forced to abandon this practice, having never received any meaningful help. An absolutely uncaring establishment that I strongly recommend everyone avoid at all costs!
Ketty T.