NO

Njay O. 10 months ago • From Google

Rating

Bad

Terrible gp practice with zero patient care

Absolute worst GP practice I've encountered Conducted a blood test on Monday, 18th August 2025, and immediately submitted an NHS app request to view results. They promised to process the code but never delivered. After waiting two days until Wednesday, 20th August 2025, they again claimed they would send it - yet nothing arrived. Called on TUESDAY 26th with the same ineffective response: they would email my blood test results, which never materialized. Called again Friday 29th August 2025, and suddenly the narrative changed - I needed to speak with a doctor, and they claimed it wasn't urgent. If it's truly not urgent, why not simply provide the results through the app? During my mother's appointment, I spoke with the manager who was clearly incompetent. She promised a code but failed to deliver. I've now left this practice, hoping it ultimately closes down. Anyone reading negative reviews - they're entirely accurate. The receptionists are unprofessional, giving condescending looks and creating unnecessary tension. This is a medical practice, not a secondary school seeking drama. They desperately need comprehensive staff training on patient interaction and communication protocols. Their behavior is childish and completely unacceptable. I've terminated my registration today, refusing to tolerate such nonsense. Evidently, the practice's management doesn't care about maintaining professional standards. WARNING: Avoid this practice at all costs. Their inconsistent communication continued, promising Wednesday when previously they'd said Tuesday. These doctors and staff are utterly useless. Finally received my results on 1st September 2025 - a frustrating and unnecessary ordeal.

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