Wells Park Practice
RW
Rebecca W. 9 months ago • From Google
Bad
I've had the most appalling experience with this GP practice. Initially, when I joined 3-4 years ago, the service was excellent and the nurses were outstanding. However, the past 18 months have been abysmal. I nearly died last year after developing sepsis and requiring emergency surgery due to a series of critical errors, primarily stemming from poor communication, administrative staff failing to follow through on commitments, and a rigid, unhelpful bureaucratic approach that disregards proper medical procedures. During my post-operative period, I needed frequent dressing changes and repeatedly found myself stranded in the waiting area while staff addressed administrative mistakes like incomplete forms and unsigned prescriptions. On one particularly distressing occasion, I sought pain relief for a painful vac pump dressing change, but the prescription wasn't correctly processed. The receptionist left me waiting over an hour, forcing me to leave for another appointment and endure an excruciatingly painful dressing change without medication. I reported these incidents and met with the manager, who promised a thorough investigation and apologies, yet nothing has changed. I now actively avoid this practice due to the consistent chaos. The trauma of these experiences weighs heavily on me. Currently, I'm sitting in the waiting room after being assured my regular blood test forms would be available, only to be told they aren't, and that I must submit another request and consult a GP before scheduling my routine blood test. The incompetence is absolutely infuriating!
Althea W.