MC

Myko C. 4 years ago • From Google

Rating

Bad

Terrible gp service with frustrating appointment system

This GP practice is utterly incompetent and should not be practicing medicine. I would never recommend them to anyone. - Their online appointment booking is needlessly convoluted (why simplify something when you can make it frustratingly complex?) - Appointment confirmations vanish from the system (you must screenshot them or risk losing proof, and why not email confirmations? They seem determined to complicate basic communication) - After securing an appointment, they consistently redirect patients to pharmacies (defeating the purpose of visiting a GP) - They were completely unhelpful when my daughter had a finger verruca (prescribing an ineffective cream and deflecting questions by suggesting a pharmacy visit) - Their telephone system has been dysfunctional since COVID began (a pandemic excuse that now seems ridiculous, especially while still enforcing mask wearing when it's no longer mandatory across the UK) - With two branches in Surbiton and Kingston, neither provides anything resembling acceptable medical service.

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