Village Surgery
AR
Amy R. 2 years ago • From Google
Bad
Absolutely dreadful service. They refuse appointments booked through 111, forcing me to call directly when econsult was full. When I requested a face-to-face appointment within 3 days, as recommended by 111, the receptionist told me to call back at 8am the next day. Upon explaining I couldn't, I was bluntly asked "why" - which is completely inappropriate and none of their business. I've been given a phone consultation where a doctor will determine next steps, but was warned they'll only call once. As a receptionist myself, I know this is far from acceptable professional practice. I've never had an in-person doctor's appointment here. Even worse, they prescribed a controlled medication through econsult without allowing me to discuss potential side effects or provide input. I knew this medication would cause problems, yet had no opportunity to decline or explore alternatives. Unsurprisingly, I experienced the exact side effects I anticipated and stopped taking it when no follow-up was scheduled. It seems the receptionists are deliberately isolating the doctors, and there's no communication between reception and pharmacy. My advice: avoid this practice completely if you have any medical emergency or need genuine healthcare support. Look elsewhere for competent medical care.
caz s.