Village Surgery
Amy R. 2 years ago • From Google
Bad
Terrible gp service with unhelpful and dismissive staff
Absolutely dreadful service. They refuse appointments booked through 111, forcing me to call directly when econsult was full. When I requested a face-to-face appointment within 3 days, as recommended by 111, the receptionist told me to call back at 8am the next day. Upon explaining I couldn't, I was bluntly asked "why" - which is completely inappropriate and none of their business. I've been given a phone consultation where a doctor will determine next steps, but was warned they'll only call once. As a receptionist myself, I know this is far from acceptable professional practice. I've never had an in-person doctor's appointment here. Even worse, they prescribed a controlled medication through econsult without allowing me to discuss potential side effects or provide input. I knew this medication would cause problems, yet had no opportunity to decline or explore alternatives. Unsurprisingly, I experienced the exact side effects I anticipated and stopped taking it when no follow-up was scheduled. It seems the receptionists are deliberately isolating the doctors, and there's no communication between reception and pharmacy. My advice: avoid this practice completely if you have any medical emergency or need genuine healthcare support. Look elsewhere for competent medical care.
I scheduled a medical visit for my son Obi. Struggled to secure a timeslot for nearly a fortnight (requiring an after-school appointment). Sat in the waiting area for 45 minutes before approaching..
Village Surgery
Susan J.
Medical professionals should improve their ability to listen and incorporate valuable insights about patients' health conditions and familial medical backgrounds.
Village Surgery
Steve E.
I was thoroughly impressed with this establishment. Eventually, we'll uncover the full story of what transpired during those tumultuous years (beyond and following the pandemic) - it seems like..
Village Surgery
Katherine F.
Scheduling appointments is a nightmare, and obtaining medical certificates seems equally challenging.
Village Surgery
Rebecca F.
For the most part, this medical practice has been excellent. I found a physician I felt at ease with, who was incredibly supportive and kind. Recently, I've experienced some alarming symptoms and..
Village Surgery
Angie L.
The surgical practice is terrible, and I'm uncertain about their pre-COVID performance, but during lockdowns and since then, reaching them has been extremely challenging. When you finally manage to..
Village Surgery
del b.
This situation is utterly ridiculous and I'm extremely distressed. I've been repeatedly instructed to call at 8 a.m. for an urgent medical consultation, but it's been a complete failure. I'm in..
Village Surgery
Chloe W.
I wish I could give this product fewer than the minimum rating possible. It's so disappointing that I'm struggling to find anything positive to say about it. The experience has been completely..
Village Surgery
Sara O.
Absolute nightmare of a medical practice, utterly incompetent doctor. If there were a rating below zero, I'd choose it in a heartbeat.
Village Surgery
Jacky D.
In all my 65 years, I've never encountered such a poorly managed medical practice. Over the past year, I've suffered three UTI episodes, and each time, no appointments were available, forcing me to..
Village Surgery
Neil B.
After five decades of loyalty, my wife was abruptly removed from their patient list without any prior communication. We only discovered this when she attempted to inquire about her COVID..
Village Surgery
william y.
The medical professionals at this practice are absolutely terrible, and as a first-time patient, I've never experienced such subpar healthcare. Their treatment and approach are completely..
Village Surgery
Verity B.
This medical practice has significantly declined in quality. Booking an appointment now requires a phone call instead of online scheduling. I contacted the doctor twice regarding neck, shoulder, and..
Village Surgery
Paidamoyo S.
I've visited this physician twice, and their approach seems cold and uninterested. When I seek medical help, I expect guidance, not to be interrogated about my expectations. If I already knew the..
Village Surgery
Will P.
I've consistently had positive experiences with them.
Village Surgery
Jack H.
Don't Sign Up Here. The personnel are delightful and incredibly friendly. NEVERTHELESS - I was enrolled at this practice throughout my three-year university stint, and during that entire period,..
Village Surgery
Abbie R.
Dr Fullerton is absolutely fantastic! Throughout my interactions with him, both for myself and my kids, I've been consistently impressed. He's truly exceptional, and I sincerely hope he continues..
Village Surgery
Aleksandra R.
I've been struggling with the same symptoms for two years, and all I get is a runaround between my GP and the hospital. They keep prescribing medications without properly examining me. I've had so..
Village Surgery
Callum H.
The front desk staff displayed an appalling attitude, treating me with complete disrespect. I was denied registration and dismissed entirely, being told to seek services elsewhere. It's infuriating..
Village Surgery
Amy R.
Absolutely dreadful service. They refuse appointments booked through 111, forcing me to call directly when econsult was full. When I requested a face-to-face appointment within 3 days, as..
Village Surgery
Obi L.