Village Surgery
Amy R. 2 years ago • From Google
Bad
Terrible gp service with unhelpful and dismissive staff
Absolutely dreadful service. They refuse appointments booked through 111, forcing me to call directly when econsult was full. When I requested a face-to-face appointment within 3 days, as recommended by 111, the receptionist told me to call back at 8am the next day. Upon explaining I couldn't, I was bluntly asked "why" - which is completely inappropriate and none of their business. I've been given a phone consultation where a doctor will determine next steps, but was warned they'll only call once. As a receptionist myself, I know this is far from acceptable professional practice. I've never had an in-person doctor's appointment here. Even worse, they prescribed a controlled medication through econsult without allowing me to discuss potential side effects or provide input. I knew this medication would cause problems, yet had no opportunity to decline or explore alternatives. Unsurprisingly, I experienced the exact side effects I anticipated and stopped taking it when no follow-up was scheduled. It seems the receptionists are deliberately isolating the doctors, and there's no communication between reception and pharmacy. My advice: avoid this practice completely if you have any medical emergency or need genuine healthcare support. Look elsewhere for competent medical care.
I attempted to schedule a consultation due to ongoing vaginal infection symptoms that are severely impacting my quality of life. Unfortunately, the receptionist completely misunderstood my concerns,..
Village Surgery
Verity B.
This medical practice has significantly declined in quality. Booking an appointment now requires a phone call instead of online scheduling. I contacted the doctor twice regarding neck, shoulder, and..
Village Surgery
Steve E.
I was thoroughly impressed with this establishment. Eventually, we'll uncover the full story of what transpired during those tumultuous years (beyond and following the pandemic) - it seems like..
Village Surgery
Sue H.
You have truly outdone yourselves this time!! A physician chose to discontinue a critical medication for a fragile 84-year-old patient they had never encountered or consulted, solely based on..
Village Surgery
Oliver Q.
I had been a patient at this medical practice in Bournemouth for an extended period, and it was an absolutely dreadful experience. The front desk staff consistently came across as curt, abrupt, and..
Village Surgery
Will P.
I've consistently had positive experiences with them.
Village Surgery
Jack H.
Don't Sign Up Here. The personnel are delightful and incredibly friendly. NEVERTHELESS - I was enrolled at this practice throughout my three-year university stint, and during that entire period,..
Village Surgery
Phillip B.
If I could rate this lower than zero, I absolutely would. This has been the most abysmal medical procedure experience imaginable. The entire staff comes across as disrespectful, unhelpful, and..
Village Surgery
Imogene M.
I've never encountered a more callous and dismissive medical team. Their approach is entirely mechanical, with every patient interaction crammed into brief, impersonal 10-minute consultations...
Village Surgery
raminta r.
Terrible experience. Getting a blood test was like navigating an impossible mission. Only one compassionate physician, Adam, seemed to care.
Village Surgery
Gina P.
The communication here was utterly deplorable, particularly from one specific receptionist. I've attempted multiple times to schedule appointments for my partner, and I genuinely question her..
Village Surgery
Celia K.
I've been a patient at this medical practice for an extended period and typically found their service satisfactory. However, my recent experience has been deeply frustrating. Five weeks ago, I..
Village Surgery
william y.
The medical professionals at this practice are absolutely terrible, and as a first-time patient, I've never experienced such subpar healthcare. Their treatment and approach are completely..
Village Surgery
Milan R.
If I could rate this below one star, I absolutely would. Terrible customer service, completely unhelpful and left me feeling like I shouldn't have pursued this surgical procedure at all.
Village Surgery
Angie L.
The surgical practice is terrible, and I'm uncertain about their pre-COVID performance, but during lockdowns and since then, reaching them has been extremely challenging. When you finally manage to..
Village Surgery
Adam M.
Takes care of me during challenging times. Healthcare system is under pressure, but if you're not satisfied, you can seek alternatives. I have no complaints whatsoever. Dr. Shearman is absolutely..
Village Surgery
SimplySA S.
For the past 15 years, I've been a patient at this medical practice, and I cannot overstate how appreciative I am of the outstanding care and service I've consistently received. From the front desk..
Village Surgery
Susan J.
Medical professionals should improve their ability to listen and incorporate valuable insights about patients' health conditions and familial medical backgrounds.
Village Surgery
David S.
As someone with hearing impairment, I depend on my spouse to handle phone communications. Since she's employed, she can't make calls early in the morning. There's a complete lack of accommodation..
Village Surgery
Katherine F.
Scheduling appointments is a nightmare, and obtaining medical certificates seems equally challenging.
Village Surgery
Czarownica B.