MR

Massoud R. 4 years ago • From Google

Rating

Bad

Terrible gp service with unhelpful staff

These general practitioner services are absolutely abysmal, with staff who show zero commitment to their professional responsibilities. I spent an unbelievable one hour and thirty-two minutes attempting to book an appointment, only to be instructed to call back the next morning at 8am. When I highlighted their consistent failure to answer calls, I dialed precisely at 8am from my landline and requested a callback, which never materialized. Now, after another hour and a half of frustration, they're still telling me to call back tomorrow, with the receptionist suggesting I physically come in to schedule a Monday appointment. This is completely unacceptable - what if I have COVID, and can I really afford to wait from Thursday until Monday? I'm asthmatic with a chest infection, and sometimes I can barely breathe. This is a recurring nightmare - every single time I'm forced to wait over an hour just to have someone pick up the phone. I genuinely wish I could give them zero stars for their appalling customer service, especially the receptionist.

Other reviews for Child and Family Health Centre