AM

Abdul M. 4 years ago • From Google

Rating

Bad

Terrible GP Surgery with Impossible Appointment System

If you're relocating to this area and seeking a medical practice, STEER CLEAR. The quality of care is inconsistent across GPs and reception staff. While some demonstrate genuine concern and a drive for improvement, others are frustratingly indifferent; receptionists can be outright discourteous, and doctors seem more focused on bureaucratic processes than patient needs, delaying referrals until they've exhausted every possible alternative, regardless of time wasted. My wife and I were compelled to seek private healthcare (fortunately covered by our employers), and each specialist we saw emphasized we should have sought help much earlier. Attempting to schedule an appointment is an exercise in futility - they've eliminated advance booking, forcing patients to call on the day and endure an endless busy signal or prolonged hold times between 8.00-8.35, only to be informed no appointments are available and they won't even consider scheduling for the following day, instead instructing patients to retry the next morning. Medical staff turnover appears remarkably high - I've encountered six different GPs during my brief time with this practice.

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