Gardenia and Marsh Farm Practice
Mona A. one year ago • From Google
Bad
Terrible gp surgery with zero patient care
I rarely write reviews, but the overwhelmingly negative comments here motivated me to share my perspective — and regrettably, I completely understand the criticism. This GP practice consistently falls short in every aspect. My father, a registered patient, has been enduring severe back pain {potentially a Hernia Disc as per A&E Doctor evaluation} and has already visited A&E twice. He consulted a doctor at this very practice last week {following A&E attendance}, during which a sick note was specifically requested. Nevertheless, we are still awaiting its processing — an administrative task that should have been simple, especially considering his medical records clearly indicate he is currently unfit for physically demanding work. Even more frustrating, their online system provides an option to request a sick note, only to later send a message stating an appointment is necessary. If that's the case, why offer the option at all? Why mislead patients instead of establishing clear expectations? Their website explicitly states, "Contact us about a fit (sick) note," which any rational person would assume is the correct procedure. When I raised this with the receptionist, she merely replied, "I can't do anything about it," rather than acknowledging the issue or committing to escalate it to management. A more professional response would have been to note the confusion and promise to forward the feedback — especially considering how many patients might be misled by this. By 8am today, their system was already at full capacity for online requests. This is unacceptable. When I telephoned, the receptionist also informed me they were completely booked and that one of their doctors is currently on vacation. That is not a valid justification — if you are understaffed, bring in a temporary replacement. Do not dismiss patients with inadequate explanations. There is a total absence of efficiency, empathy, and basic communication here. It is incredibly exasperating to interact with a healthcare provider that demonstrates such minimal concern for the individuals it is supposed to serve.
What an abysmal surgical experience. Scheduling an appointment with them is nearly impossible, as they consistently dodge calls with flimsy excuses. The personnel are incredibly discourteous and..
Gardenia and Marsh Farm Practice
Pete H.
The reception team is unhelpful and difficult to contact, with a notably poor attitude. For the past couple of years, I've been unable to secure an appointment, forcing me to repeatedly seek out..
Gardenia and Marsh Farm Practice
ANANNA Y.
The service was absolutely terrible. I arrived for an appointment that was accidentally booked under my name instead of my daughter's. My daughter was extremely ill at the time. I desperately begged..
Gardenia and Marsh Farm Practice
Syl W.
Absolutely terrible service that demonstrates a complete lack of commitment to patient care. It's evident they've become complacent and indifferent to customer feedback. I've been struggling to..
Gardenia and Marsh Farm Practice
Asvj K.
Terrible customer treatment, completely disrespectful
Gardenia and Marsh Farm Practice
Sarah F.
I received a blood pressure monitor for a week and discovered my blood pressure was elevated. Subsequently, I got a text message scheduling an appointment. Upon arrival, a nurse informed me she..
Gardenia and Marsh Farm Practice
cooking M.
This medical practice is absolutely dreadful. Despite calling promptly, securing an appointment seems impossible. The front desk personnel are incredibly discourteous. I'm completely baffled why..
Gardenia and Marsh Farm Practice
Mafaz M.
I'm convinced the employees are being underpaid. What kind of training is the NHS providing to its staff? Why are they addressing patients as if they're talking to an ex-partner? Their attitude is..
Gardenia and Marsh Farm Practice
Sunny Y.
Couldn't schedule any appointments Personnel display a complete lack of professionalism and demonstrate zero commitment to assisting customers
Gardenia and Marsh Farm Practice
Diana D.
The store is completely devoid of merchandise, with barren shelves and a parking lot that offers zero available spaces.
Gardenia and Marsh Farm Practice
Shahnaz R.
Absolutely dreadful customer service. I've been attempting to secure an urgent medical consultation for four consecutive days, and it seems they deliberately keep their phone lines inactive during..
Gardenia and Marsh Farm Practice
jimbo a.
Scheduling an appointment here is practically impossible, and I can't even get seen during urgent situations. They've now failed twice to process a simple prescription transfer to my pharmacy, which..
Gardenia and Marsh Farm Practice
Oni A.
Absolutely dreadful customer experience. The clinic's phone lines become accessible at 2pm, yet I was stuck in the queue at the first position for four consecutive hours with zero response from..
Gardenia and Marsh Farm Practice
Steve B.
My partner has been attempting to secure a medical appointment for three consecutive days, consistently being told to retry the following day. The likelihood of getting an appointment seems as..
Gardenia and Marsh Farm Practice
Daman D.
I attempted to schedule an appointment by explaining my issue, but the receptionist abruptly terminated the call without even listening. The staff demonstrated extreme unprofessionalism. The service..
Gardenia and Marsh Farm Practice
Dina D.
Scheduled appointment system is completely dysfunctional. Their reservation process requires calling precisely at 8:45 AM daily, but it's virtually impossible to connect. This morning, I attempted..
Gardenia and Marsh Farm Practice
mihai r.
I'm astonished these devices are still operational. Isn't there any regulatory body that can address this issue?
Gardenia and Marsh Farm Practice
Me M.
Having been a patient at this surgery for many years, here's my candid assessment: Appointments: securing a slot is incredibly challenging. You must ring precisely at 8:45, and even then, you're..
Gardenia and Marsh Farm Practice
Zara A.
Absolute worst medical facility. They're completely useless with scheduling. I've been registered for three years and haven't received a single appointment. The doctor is impossible to see, and the..
Gardenia and Marsh Farm Practice
Seamore B.
Absolutely horrendous medical professional demeanor! On two separate occasions, this physician's disrespectful attitude, curt communication, and apparent medical incompetence have been deeply..
Gardenia and Marsh Farm Practice
Muhammad M.