Lister House Surgery

Brought my elderly father to a morning consultation, and the line was incredibly long - around 50 people waiting outside! This explains exactly why scheduling via telephone is practically impossible.

Attempting to secure a repeat prescription has been a nightmare. The online system is malfunctioning, and the medical practice is inexplicably unavailable (at 4:30 PM on August 8th). The..

After spending 6 hours trying to secure a pediatric appointment, you'll inevitably be redirected to a walk-in clinic. Booking an actual consultation seems impossible. It's incredibly frustrating..

Impossible to reach anyone via telephone. Made 176 attempts today, and each time the call disconnects abruptly. Previously, I experienced a similar situation with over 150 unsuccessful call..

Dr. Zarif was incredibly responsive when I needed medical attention, promptly scheduling an appointment to address my health concerns. I truly appreciate the doctor's commitment to ensuring I..

Scheduling a consultation here is an absolute nightmare due to their completely absurd booking process. If you miraculously manage to connect with their so-called "customer service", they invariably..

I struggled to get medical help for my 5-year-old with a suspected urine infection. Day 1, I spent 56 minutes on hold without success, and a second attempt lasted 45 minutes. The next day, both my..

The phone lines are perpetually jammed. Every single appointment slot vanishes by 8:00:30, and for the remainder of the day, the reception staff essentially tells you to go away and dial 111 if you..

Quality has nosedived, eager to contact you for profitable check-ups and shots, but completely unavailable when real help is required

Impossible medical professionals. Scheduling an appointment seems like an insurmountable challenge.

I visited Oakwood surgery earlier today to schedule a pre-bookable appointment. The receptionist, Sue, was incredibly kind and supportive. She truly represents the best of this medical practice. I..

I visited the Lister House Oakwood medical practice today, seeking vaccination for an upcoming trip in three weeks. The receptionist was completely unhelpful, declining to investigate my required..

If I could give zero stars, I absolutely would. This is hands down the most terrible general practice ever. I'm utterly shocked by how awful they are - not only am I struggling to get an appointment..

"I noticed an error on my FitNote!" It appeared someone had mixed up the dates. The Receptionist was incredibly courteous, articulate, and efficient, resolving the issue swiftly and smoothly. This..

Customer service has completely deteriorated - I attempted calling repeatedly using an auto dialler and the 'q 4 you' app, making 44 separate attempts! With just 5 seconds between each call, I only..

A rather unhygienic establishment. Primarily because visitors from abroad seem unfamiliar with handkerchiefs or hand sanitizer. They simply appear clueless about basic cleanliness.

I am utterly shocked and distressed by the treatment my husband received from Dr Das during our recent consultation. My husband is struggling with significant memory loss, confusion, and difficulty..

I have an upcoming appointment that's drawing near

Every time I ring, the line is engaged, and I always ask for a callback instead of waiting on hold. Yet, whenever someone attempts to return my call, it's an incredibly brief conversation before..

Dr. Patel stands out as an exceptional physician in my experience. She guided me through a challenging period with consistent communication and attentiveness. Her ability to listen carefully and..