St Edwards Medical Centre
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Nazzy N. one year ago • From Google
Bad
Dealing with the reception staff at this medical practice is a deeply demoralizing experience. Having to disclose sensitive health concerns to an indifferent and dismissive receptionist who seems to doubt the legitimacy of your medical emergency is incredibly distressing. The complete lack of human compassion makes me feel so defeated that I'd almost prefer not to seek medical help at all. Even if you manage to secure an appointment, be prepared for a rushed and impersonal encounter where you're made to feel like an inconvenience. My interactions with this surgery are infrequent because scheduling an appointment is an exercise in futility. Calling often results in waiting days or weeks, which ultimately leads me to abandon my attempts to seek care. While I understand these systemic issues might be beyond the practice's direct control, their approach feels overwhelmingly cold and detached. In moments of personal vulnerability, their approach seems designed to amplify one's sense of isolation and distress. As for actually seeing a doctor, that seems about as likely as winning a major lottery - a near-impossible feat.
Cristina M.