The Light Surgery
Maddie H. one year ago • From Google
Bad
Terrible healthcare access destroying patient health and trust
Critically inadequate healthcare access - major red flags. I've encountered numerous problematic issues at this medical practice that have directly compromised my health and personal welfare: 1. Booking appointments has become virtually impossible. What was previously challenging has now deteriorated dramatically. Patients are funneled into a restrictive online platform (Patches) with an absurdly narrow daily window of just one hour (8–9am). Calling outside these hours might result in inconvenient weekend slots, otherwise you're redirected back to Patches. This approach is fundamentally non-patient friendly. Technology should enhance appointment accessibility, not create additional bureaucratic hurdles. 2. Prescription requests were completely disregarded. I submitted critical repeat prescriptions (for medication that cannot be safely interrupted), including essential preventer inhalers, through their existing online portal - which appeared fully operational. Despite receiving submission confirmations, nothing was processed. I was left without vital medication for extended periods and forced to arrange emergency pharmaceutical interventions. No communication was provided about system changes or discontinuation. 3. Scheduled telephone consultations consistently failed to materialize. I repeatedly awaited promised calls that never occurred, with appointments mysteriously marked as "communication unsuccessful." My contact details have been verified as accurate, with no missed call evidence on my end. 4. Serious capacity and resource management concerns. The practice appears overwhelmingly overextended - potentially accepting more patients than can be responsibly managed. The current system seems deliberately designed to discourage patient engagement. This standard of healthcare is completely unacceptable. GP access represents a fundamental NHS service, and patients deserve functional systems, not digital obstacles, communication failures, and medication delays.
Called to schedule a consultation, only to be instructed to use patches after being on hold for nearly three-quarters of an hour. The patches proved ineffective and did not resolve my issue.
The Light Surgery
sanam s.
Clear signal strength and prompt functionality
The Light Surgery
nicole s.
I've been a patient at this medical practice for four years, and the reception staff's service has deteriorated dramatically in recent times. Today, when I reached out with worries about a lump and..
The Light Surgery
shary y.
The customer service is truly terrible, with the receptionist consistently appearing miserable. During my two recent visits to the surgery, I witnessed the receptionist engaging in heated disputes..
The Light Surgery
Ali K.
Abysmal Customer Support. I've been attempting to schedule an appointment endlessly. Their phone line consistently leaves me on hold for quarter of an hour with zero acknowledgment. Completely..
The Light Surgery
julie s.
I was stuck on hold for an excessive amount of time. When someone finally picked up, they merely said "hello" before the call abruptly disconnected. Now I'm forced to go through the entire waiting..
The Light Surgery
Jose (.
This establishment is truly exceptional, with an outstanding team of employees. It's evident that certain staff members demonstrate extraordinary dedication to their patients, particularly Deena!..
The Light Surgery
Elisabeth Y.
Customer service could seriously use an improvement! I've just concluded a phone conversation with a front desk employee who displayed a complete lack of professionalism and courtesy. Her demeanor..
The Light Surgery
Maureen R.
I have been a patient at this surgery for nearly 12 years. As an older woman, my health concerns and medical needs have grown over time. In EVERY instance requiring medical assistance, I have..
The Light Surgery
Jakub U.
My medical experience has been a complete nightmare, with unpredictable interruptions in my prescription medications, making this the most disastrous surgical procedure I've ever undergone.
The Light Surgery
Katie D.
The general practitioners at this surgery are subpar. I've arrived with multiple health concerns and consistently left without any meaningful resolution. Their approach is overwhelmingly dismissive..
The Light Surgery
Luísa G.
The medical staff at this practice seem caring, but the overall patient experience is deeply frustrating. Scheduling a consultation feels like navigating an unnecessarily complex maze. It genuinely..
The Light Surgery
Jade C.
I initially visited a medical appointment regarding a lump under my arm approximately a year ago and was directed to the breast clinic. During that consultation, the professional stated it wasn't..
The Light Surgery
Sunny's W.
I'd give this surgery zero stars if I could! The service is absolutely abysmal. If you're looking to squander precious moments of your life, this is the place to go. I have never encountered such an..
The Light Surgery
Phoenix C.
An absolute menace to patients. Completely incompetent and unethical, they consistently fail to honor scheduled times and arbitrarily alter prescriptions without warning. I emphatically urge..
The Light Surgery
vittu p.
Repeatedly, I've encountered a frustrating experience with this clinic. Booking an appointment has been incredibly challenging, with staff consistently claiming no available slots. The reception..
The Light Surgery
Darren M.
The medical practice is completely ridiculous. I rang them at 8am hoping to schedule an appointment, but was directed to use their online platform called patches. I'm unable to book an appointment..
The Light Surgery
Zane A.
Completely ineffective when it comes to post-treatment support. I've been waiting over a day for a new prescription while battling a persistent cough that's plagued me for four weeks, a result of..
The Light Surgery
jodie M.
Absolute nightmare of a surgical experience. Completely inaccessible and unresponsive, with zero regard for patient concerns or communication. Truly the most frustrating medical procedure I've ever..
The Light Surgery
Andreas M.
I meticulously completed the registration procedure for this surgical center, submitting every requested document, only to discover during my illness that they completely disregarded my application..
The Light Surgery
Matthew F.