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Marie M. 2 years ago • From Google

Rating

Bad

Terrible healthcare access with impossible appointment system

Scheduling an appointment here is a nightmare. My daughter has been struggling for nearly two weeks. They discourage phone calls, but she was concerned about her health and tried calling anyway. The receptionist was irritable and simply directed her to complete an online e-consult form. When she explained that the system repeatedly rejects her submission, stating the practice isn't currently accepting online requests, the frustration mounted. By 8:30 AM, all appointments are already fully booked, forcing patients to try again the next day. The service quality has been abysmal since Covid began. It seems the practice is content with their e-consult system, which conveniently eliminates appointment availability early on, leaving patients in the lurch. The online form is so poorly designed that patients often must select an inappropriate symptom category just to submit the form and potentially receive a callback.

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