AH

A H. one year ago • From Google

Rating

Poor

Terrible healthcare and dismissive doctors destroy hope

I'm deeply disappointed with the healthcare I've received here as a woman. Having been a patient for 15 years, I've consistently encountered subpar treatment. Despite attempting to change doctors multiple times, the quality of care remains abysmal. My experiences have been troubling: my HPV vaccine was discouraged due to the doctor's personal prejudices, my teenage anxiety was dismissively attributed to a relationship issue, and my recent smear test results were mishandled. Additionally, I've found my medical records to be inaccurate, with documentation reflecting intended actions rather than actual procedures. Booking an appointment has become nearly impossible. During my last attempt, the receptionist rudely hung up on me and simply sent a generic NHS website link - something anyone can easily access via Google. Many services I previously relied on have vanished, forcing me to seek alternatives like Boots pharmacy. While I understand the NHS is under strain, I can't help feeling this is used as a convenient excuse for unprofessional staff, a complete lack of compassion, and pure negligence. Westbourne needs significant improvement.

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