Arthington Medical Centre
GH
Gemma H. 2 years ago • From Google
Bad
I desperately want to award this medical practice zero stars. Steer clear and seek healthcare elsewhere. After two decades, I'm departing due to abysmal medical care. Ms Ada Allen demonstrates terrible communication and provides misleading guidance. Dr Pearline Punnose is even more problematic, completely disregarding patient concerns, which leads to unfair and harmful clinical decisions that compromise patient health. She misdiagnoses patients and denies equitable treatment access - I was left battling anaemia from her clinical choices and diagnosed with hypertension because Dr Punnose refused to provide a blood pressure monitor and dishonestly claimed otherwise. Dr Punnoose appears fundamentally incapable of offering gender-sensitive advice and consistently dismisses women's health needs and worries. During my final consultation in February 2024, I expressed feeling marginalized, and Dr Punnoose's response was the dismissive "we didn't choose to be women". My attempts to file formal complaints only escalated my difficulties, with retaliatory treatment including medication discontinuation. Complaint investigation policies were blatantly ignored, with my inquiries either completely disregarded or answered so inadequately that the practice manager's seriousness seemed non-existent. The practice manager appears deliberately obstructive, attempting to manage complaints informally to avoid reporting to regulatory bodies like CQC, likely to protect locum staffing. I have zero confidence in this surgery's ability to deliver quality healthcare or responsibly address mistakes. Since changing to my new GP, I've experienced what genuine patient care should represent, and this practice falls dramatically short. Notably, numerous similar reviews exist, yet this GP remains registered as the practice's manager.
Jo F.