LP

Laura P. one year ago • From Google

Rating

Bad

Terrible healthcare app ruins patient experience completely

What used to be an exceptional healthcare provider has now become unbearable since they implemented this perpetually problematic app. This morning, I attempted to schedule a doctor's appointment due to a kidney infection while being immunocompromised, and was forcibly directed to use the app despite my resistance. When I expressed my reluctance, the staff member insisted she would handle the booking through the app, with the promise that a receptionist would contact me if the doctor deemed an in-person consultation necessary. The receptionist's interaction was so disrespectful that my partner was stunned by her unprofessional demeanor. The overall service and patient treatment are completely unacceptable.

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