Brownsover Medical Centre

Completely unacceptable and utterly indifferent. I'm forced to plead for minimal medical attention, and their response was a dismissive "that's it, no more antibiotics for you". The care here is so..

Terrible, condescending, and uninformed front desk staff. Mistake upon mistake upon mistake. Steer clear, particularly if you have children with special requirements.

Completely unacceptable! Steer clear of this place. If you don't call precisely at 8am sharp, securing an appointment becomes impossible. The personnel are discourteous and entirely unhelpful...

Stuck in phone queue limbo for more than 60 minutes! Is this seriously how customer service operates? Absolutely zero effort to answer or engage with customers.

Absolutely terrible service when dealing with a newborn. Being instructed to call at 8am just to check appointment availability, or alternatively dial 111, seems completely pointless. The clinic's..

Appalling customer care at the reception area, they declined to process my medication refill even with explicit endorsement from my general practitioner and the surgery's own pharmacist. Apparently,..

I was frustrated by their vague telephone scheduling approach. A voicemail mysteriously appeared without any prior missed call notification, claiming multiple attempted contact attempts. When I..

Incompetent Medical Practice: Completely Useless. Their online booking system is just another obstacle preventing patients from securing an appointment. You end up waiting hours only to be..

Incompetent front desk staff and medical professionals. I'm constantly left feeling frustrated and powerless when seeking assistance. If I have multiple health concerns, I'm forced to schedule..

I attempted to secure my monthly repeat prescription by submitting my request weekly, simply seeking basic human dignity and medical care. Rather than engaging with me or showing any empathy, their..

Without meaning to criticize the dedicated staff, the current appointment system at this medical practice is absolutely absurd. After attempting to secure a consultation by phone for two consecutive..

I've had excellent interactions since they transitioned to online booking. It took some time to adapt, but now I can schedule appointments without enduring lengthy phone wait times. The general..

Satisfactory experience overall, with the sole downside being the shift to phone-based scheduling instead of the previous personalized booking method that existed prior to the pandemic.

Absolutely dreadful service. Resolving any issue seems impossible. Their communication is non-existent - phone calls go unanswered, and wait times stretch beyond a fortnight. Completely unhelpful!..

Incompetent disregard for patient communication, repeatedly failing to respond to multiple email requests about repeat prescriptions and pending blood test results over a span of 10 days. The..

The online appointment system for this GP is utterly pointless and frustrating. There's no option to rate zero stars, which would be fitting for the entire NHS experience. Instead of speaking with a..

Punctual service, arrived exactly when scheduled. No waiting around or delays. Professional and efficient from start to finish.

The customer support here is utterly incompetent. Their staff appears completely clueless and lacks any understanding of proper service protocols.

Every visit has been smooth sailing, with prompt same-day appointments and incredibly friendly front desk personnel who consistently make me feel welcome.

If I could give this surgery zero stars, I would. After numerous interactions with Leilani and staff, this is the breaking point. The reception team has consistently demonstrated abysmal service..