RT

Rachael T. 4 years ago • From Google

Rating

Bad

Terrible healthcare experience with dr iq app

If I could give zero stars, I absolutely would. The service is abysmal, from the general practitioners to the reception staff, and the DR IQ app is even more disappointing. Getting through on the phone takes an eternity, and the clinicians display a complete lack of empathy. The service is so terrible that I've already switched medical practices. I submitted a formal complaint to the surgery, which promised to acknowledge receipt within two business days. Nearly a month has passed, but what else can you anticipate from a practice that dismisses patients by labeling them as overweight or attributing every symptom to fibromyalgia, regardless of the actual reason for the visit. Update: After a month-long delay in responding, as evident from my original review, I filed a complaint. My concerns are so significant that the NHS review I submitted could not be published and I was advised to contact the Clinical Commissioning Group.

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