JT

James T. 3 years ago • From Google

Rating

Bad

Terrible healthcare experience with endless frustrating delays

Absolutely appalling service at this medical practice. Even after securing an appointment, patients are routinely left waiting 30 to 60 minutes beyond their scheduled time. The staff consistently offer weak justifications for their chronic delays. Promised return calls frequently fail to materialize, forcing patients to repeatedly contact the office and reschedule. This surgery represents a disgraceful representation of healthcare, and the NHS urgently needs to intervene by replacing the current management and establishing a patient-focused approach. Furthermore, their telephone system remains fundamentally flawed, with ongoing technical issues that regularly disconnect callers. In 2022, it is inexcusable that they cannot implement a functional communication system that meets basic professional standards.

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