The Town Centre Practice

I visited the Chapel Street Luton Urgent Treatment Centre with my son at 11:30, referred by 111 due to his serious illness. After waiting for an hour, I approached the receptionist to inquire about..

The Medici clinic failed to accommodate my pressing medical needs, leaving me with no choice but to visit the Chapel Street walk-in centre. Thankfully, the medical staff there were exceptionally..

Typically, the staff at this practice are helpful, but today's phone receptionist was incredibly unhelpful. I was simply trying to schedule an appointment for my newborn and wanted some guidance on..

I visited the 111 triage service and encountered extremely unprofessional treatment. The black female doctor briefly entered, barely listened, and abruptly left without addressing my concerns. The..

I had the most horrendous experience at this GP surgery. During an urgent visit for my daughter with a dangerously high fever, we endured a grueling two-hour wait where she cried continuously for..

I was directed to this medical facility by 111 with an unwell 10-week-old infant. Despite my scheduled 6:30pm appointment, by 7:10pm I had not yet been seen. Having a young, unvaccinated baby..

Medical staff are competent, but the wait times are unbearably long. I witnessed multiple patients becoming frustrated and leaving after sitting in the waiting room for an extended period.

Subpar service and a clear lack of professionalism plague this medical practice. They are critically understaffed, causing significant delays in scheduling GP appointments and an excessively lengthy..

Attempted to reach out via phone for 48 hours straight, with calls continuously ringing unanswered. Completely squandered my funds on these futile communication attempts. Scheduling a telephone..

I visited the clinic due to chest discomfort, and the physician claimed there was nothing wrong, dismissing it as merely a cough??? Subsequently, I went to the Emergency Department, where they..

I am writing to convey my profound disappointment and disbelief regarding the utterly unacceptable service I have encountered during my initial interactions with your practice. As a newly registered..

If directed here by 111, seek alternative care. Another prime example of the local NHS's remarkable inability to provide a competent service. I was referred by 111 staff to prevent an ambulance..

Absolutely awful encounter! The doctor displayed an incredibly unprofessional attitude! What's the point of having a contact number if it's completely non-functional? Scheduling a phone consultation..

I recognize this is a walk-in facility, but truly, they need significant improvement. I was scheduled for an urgent consultation through the 111 helpline and accepted a late afternoon appointment...

Friendly employees and a team that responds quickly and effectively during my time-sensitive situation

Personnel demonstrated a lack of professionalism and courtesy during my interaction.

Quick entry with zero wait time. Welcoming and pleasant employees.

Submitted an official grievance in January 2024, followed up in February and April, yet received absolutely zero communication, not even an acknowledgment email. The leadership demonstrates a..

I am completely exhausted with this surgical practice. Whenever I attempt to contact them, they consistently ignore my calls. During my one in-person visit, they claimed a technical problem existed,..

Urgent care facility claims to operate until 8 PM, yet I was denied service at 6:30 PM despite being directed there by emergency services after experiencing a 5-hour ambulance wait