Newgate Medical Group

I spent ages waiting on hold, and when I finally reach the front of the queue, they hang up on me. Moreover, after navigating through their entire phone menu and selecting option 3 to speak with a..

Nicola was absolutely outstanding during our interaction. Her approach was both highly professional and deeply empathetic. She addressed all of my concerns perfectly and communicated exactly what I..

Leaving aside the difficulties of getting appointments, the main problem is lack of honesty to the patient: eg when a GP says that an urgent 2 week referral will be done by him that day only to..

Superb medical examination with prompt facility that quickly referred me to the hospital for additional testing Extremely pleasant consultation where the professional performed her duties..

Getting assistance at the front desk is a nightmare. The customer service is absolutely abysmal. Individuals are left stranded without any support, forced to endure their problems in complete..

The front desk staff's arbitrary determination of whether your medical condition warrants a doctor's consultation is utterly ridiculous.

Spent thirty minutes queued up, only to have the call drop right when I was about to speak with someone! This is absolutely unacceptable - how can anyone possibly get medical attention like this?..

Nicola provided excellent assistance. Fingers crossed the problem has been resolved.

I've attempted to contact them between 8-9am, supposedly the only appointment booking window according to their receptionists... Yet the calls consistently went to voicemail. Newgate medical group..

Excellent medical appointment where the staff provided comforting guidance and supportive information that helped ease my concerns.

I utilized the medical consultation request form recently I completed the document at 07:59 and submitted it exactly at 08:00 in the morning A callback was received before 11:00 am. I consulted with..

Streamlined and hassle-free from start to finish

I want to express my gratitude to Dr. Gray and Dr. Holman for their assistance during the past week, and also extend my appreciation to the helpful reception staff. My sincere thanks.

Lack of clear communication and responsiveness has been a significant issue throughout my experience with this company. Information is not shared effectively, and getting timely updates or answers..

Every single experience I've had here has been nothing short of disappointing.

Spent ages stuck in a phone queue, only to have the call abruptly terminated before reaching a representative, leaving me incredibly frustrated and unhelped.

The employees are fantastic and genuinely strive to provide excellent service. However, scheduling an appointment is an absolute nightmare. In-person booking is impossible, and phone attempts are..

Nicola demonstrated exceptional professionalism through her straightforward and transparent approach. She proactively scheduled all necessary examinations, making me feel thoroughly cared for..

Everything went smoothly, credit goes to Nicola

UPDATE TO THE BELOW REVIEW! Now, according to this disorganized system, online bookings are non-existent. Here is the message from my online account: "You have already requested this service but..