Willow Tree Surgery
Domi S. 7 years ago • From Google
Bad
Terrible healthcare experience with uncaring and incompetent gp
I had the most terrible general practitioner experience imaginable, completely wasting my time and resources. Despite being with this practice for seven years, they managed to lose my documents, forcing me to re-register. No matter what documentation I provided, nothing seemed sufficient, and they eventually discovered I was already in their patient database. As a result, my postnatal check-up was delayed from 6 to 13 weeks. My baby's medical issue was completely mishandled, with the doctor failing to properly diagnose a rash. Even more horrifically, my other child was hospitalized and nearly died following a vaccination from this GP. When I sought help, the staff were incredibly rude and unhelpful, attempting to blame me as a mother. Despite having a signed no-vaccine declaration for four years and my child having developmental delays, autism, and limited contact, they persistently call about vaccinations. The incompetence is mind-boggling. When my partner requested a patient confirmation, they claimed their printer wasn't working and left him without assistance for an entire week. Now they've called again about missed child vaccinations. These people are absolutely clueless, refusing to listen or care. We're nothing more than numbers to them, and it's utterly shameful.
Avoid this place I've been requesting the Yerba for a week due to my illness They're consistently unreliable Their service is disappointing
Willow Tree Surgery
Maryle B.
Terrible healthcare facility with an unprofessional front desk staff who consistently make errors. They repeatedly mishandled my scheduling, leading me to file a formal complaint with the NHS. I..
Willow Tree Surgery
Axel F.
I strongly advise against this medical practice - in fact, steer clear completely! The medical staff appear utterly disinterested in patients' concerns, seeming to listen without genuine care and..
Willow Tree Surgery
Houssem h.
This medical practice is absolutely dreadful. Dr. Kumar demonstrates appalling professionalism, consistently displaying a dismissive, unhelpful, and discourteous attitude that falls far below any..
Willow Tree Surgery
John C.
Top-notch physicians and caring nursing staff - I've been trusting this medical practice for over two decades.
Willow Tree Surgery
Mal M.
I phoned at 8:04 am and endured a 30-minute wait (positioned 11th in the queue), only to have an unfriendly receptionist inform me that all appointment slots were filled and I should call back after..
Willow Tree Surgery
Niculina S.
THE DOCTORS AT THIS MEDICAL PRACTICE ARE EXCEPTIONAL, AND THEY CONSISTENTLY PROVIDE OUTSTANDING CARE. THE RECEPTION TEAM IS EQUALLY IMPRESSIVE, PERFORMING THEIR DUTIES ADMIRABLY. THEY ALWAYS TREAT..
Willow Tree Surgery
Everest F.
The front desk staff act like medical experts, arbitrarily controlling prescription access. They've allowed an epileptic individual to go without critical medication for almost a full month...
Willow Tree Surgery
Nena T.
My family and I have been patients at this medical practice for more than two decades. Without exception, every staff member, including the front desk team and physicians, has consistently..
Willow Tree Surgery
Gabrielle T.
Willow Tree Surgery truly exemplifies the best of the National Health Service! The reception team and medical professionals are exceptionally warm and compassionate, consistently demonstrating a..
Willow Tree Surgery
Shaun N.
Extremely poor healthcare experience, constant rotation of physicians, medical staff seem disinterested and detached, patients feel like mere numbers rather than individuals needing genuine care and..
Willow Tree Surgery
shaz m.
Absolute worst general practice ever. You'll never be seen at the scheduled time, and they claim they'll call back, but that's a rare occurrence. Getting a medical record is a nightmare - they..
Willow Tree Surgery
Maria W.
Dr. Handalage is truly exceptional in her medical practice. She stands out as the most outstanding physician I've ever encountered. Her unwavering commitment to supporting me and providing the most..
Willow Tree Surgery
KEVIN R.
Goodness. It's challenging to articulate just how terrible this medical experience truly is. The front desk personnel demonstrate either a complete lack of professionalism or are downright..
Willow Tree Surgery
geri D.
I wholeheartedly endorse the Willow Tree medical practice, led by the exceptional Dr Handelage and her outstanding staff. Whenever I've required a prompt consultation, they have consistently been..
Willow Tree Surgery
Ionut T.
Absolute medical office incompetence! I attempted to schedule a callback with my doctor for an essential prescription, and the interaction was ridiculous. They suggested Saturday at 16:30, despite..
Willow Tree Surgery
terry t.
Absolutely top-notch medical professionals I've ever encountered. The care I've received has been exceptional, with staff treating me courteously and addressing my needs promptly. I would..
Willow Tree Surgery
Jaffery T.
Dr Handalage is truly exceptional. She's incredibly compassionate and approachable, making patients feel comfortable during consultations. Her warm demeanor and genuine attentiveness shine through,..
Willow Tree Surgery
Sisi S.
Absolutely terrible customer service at this medical practice. Their lack of assistance is completely baffling to me.
Willow Tree Surgery
Ellona T.
Absolutely appalling behavior from Doctor K! He reduced me to tears during the consultation by shouting at me when I requested a scan due to my ongoing pain. When he eventually consented to provide..
Willow Tree Surgery
haider s.