Y(

Yongzhe (. 3 years ago • From Google

Rating

Bad

Terrible healthcare experience with unhelpful reception staff

Absolutely dreadful service from this medical practice. When I initially called at 8 AM, the call was answered in under 10 seconds, but shockingly, the person just said hello and immediately disconnected. Upon redialing at 8:14, I was informed that no in-person consultations were available with either a doctor or nurse. How is this even acceptable? The reception staff are acting as gatekeepers, arbitrarily deciding whether a patient's condition warrants a face-to-face appointment. Even if you genuinely need in-person care, you'll be relegated to a telephone consultation. This is an utterly unacceptable approach to patient care. What a completely incompetent GP practice!

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