The Family Practice
Ian K. 2 years ago • From Google
Bad
Terrible healthcare experience with unsupportive staff
I recently received a letter from the surgery manager that essentially blamed the phone staff's emotional response to my assertive communication when they were hindering my care. I have rights to my own healthcare. After providing feedback, the manager suggested I contact her. Subsequently, I got another vague letter claiming I upset a staff member who felt offended by my observation that some employees seem insecure and unsuited to their roles. The manager said she felt threatened by my loud speaking (a result of medication-induced hearing issues). This reflects the modern "victim mentality" where people want the world to accommodate them instead of managing their own emotions. After speaking with the manager, I realized the core issue was her - her attitude mirrored the problematic receptionist's. Contacting the surgery had become so stressful that it filled me with dread - this isn't a pathway to care, but to mistreatment. As long as this manager maintains her toxic approach, the practice won't improve. I'm leaving the Cotham family practice for a more professional surgery with properly trained staff who view patients as partners, not adversaries. Despite multiple opportunities to file complaints, I had previously been swayed by management's empty promises. This new manager seems professionally incompetent, generalizing unprofessionally without specific timelines. Her letter felt threatening, which is especially inappropriate given my complex PTSD, potentially violating disability accommodation laws. Dr. Rush contributed to these issues by instructing me to inform reception about urgent matters without properly flagging my file, causing repeated communication breakdowns. The distress caused by these untrained staff during my end-of-life journey is inexcusable. Bad management breeds bad staff - it's tragic how a few individuals can undermine an entire organization's good work. Changing GP surgeries mid-cancer treatment is devastating. I will definitely pursue a comprehensive PALS complaint. I cannot recommend this practice, primarily due to certain reception staff and management who treat healthcare like a soulless corporation, stripped of human compassion. With lung cancer and pulmonary fibrosis complicating my treatment, I expect continued neglect. My recommendation: hire staff with genuine moral integrity.
Every member of the team displays exceptional friendliness and compassion. Scheduling consultations is straightforward and efficient. Their online booking platform is user-friendly, eliminating the..
The Family Practice
Sofi I.
I've been attempting to schedule an appointment for numerous months now, and it's incredibly frustrating. If you don't dial precisely at 8am, you have zero opportunity to secure a booking. Even when..
The Family Practice
Ruby R.
We've been loyal patients at this medical practice for nearly three decades, and I simply cannot speak highly enough of their services. Scheduling appointments has always been seamless, and the..
The Family Practice
Louise A.
Exceptional hospitality from the entire medical staff, including front desk personnel, nursing team, and physicians. Swift and compassionate guidance... from first interaction to obtaining..
The Family Practice
Sandra T.
I've been a patient at this medical practice for quite some time and have consistently experienced exceptional care. However, the frustrating appointment scheduling process and the oppressive..
The Family Practice
Lara-Rose T.
I appreciate the care I've received from this medical practice, but their inefficiency is frustrating. They have failed to forward my medical summary to the private psychiatric hospital, despite..
The Family Practice
Faten H.
The medical staff demonstrated exceptional professionalism throughout my procedure. Both the physician and nursing personnel were courteous, attentive, and highly skilled. Their approach made me..
The Family Practice
Kane K.
Completely ineffective service. For eight months, they were unable to diagnose my medical concern, and their prescription management was consistently poor. When I attempted to resolve the repeat..
The Family Practice
Alice W.
Whenever I need to contact the medical office, I'm overwhelmed with dread because the front desk staff create significant obstacles when I'm trying to secure my prescription or schedule a..
The Family Practice
James C.
Thank you for the exceptional support and compassionate care offered by this general practice healthcare facility. I truly value the dedication of the staff in managing their responsibilities..
The Family Practice
Rosamaria R.
Friendly front desk team, typically able to secure same-day urgent consultations, standard appointments have a waiting period of around 3 weeks (which is more favorable compared to other practices),..
The Family Practice
Olivia D.
I arrived at the clinic early, struggling with a persistent flu-like condition that's forced me to take additional time away from work, which I find frustrating. Toni at the reception desk was..
The Family Practice
Barney W.
Navigating the complex maze of scheduling my third Covid-19 vaccine proved incredibly frustrating, with the medical practice offering zero assistance. Despite multiple attempts to get clear guidance..
The Family Practice
M. R.
I've been told that scheduling ahead of time is impossible, and customers are limited to either phoning or attempting to book online precisely at 8 am with no guarantee of success. This situation..
The Family Practice
Mandeep M.
I've been a patient at Western College Surgery for over three decades, since its inception. In the past, it was a top-notch medical practice with an exceptional doctor. Sadly, my recent interactions..
The Family Practice
Stephanie G.
I find this medical practice absolutely fantastic! Scheduling an appointment is a breeze if I ring up by 8am, and occasionally even at 9am. When possible, they handle matters via phone consultation,..
The Family Practice
Jeff H.
The NHS app's information transmission speed is truly impressive! The comprehensive details accessible through the hyperlinks are top-notch. I appreciate my Family Practice for their prompt updates..
The Family Practice
Michael P.
A bustling medical facility in Bristol where staff work tirelessly despite heavy workloads, consistently demonstrating warmth, support, and genuine care for patients.
The Family Practice
Mark S.
STEER CLEAR OF THIS MEDICAL PRACTICE! Whenever my daughter attempts to contact them, she's treated with absolute disrespect. The front desk staff are possibly the most discourteous individuals I've..
The Family Practice
Gavin S.
Exceptional primary care from my local NHS general practice - I've been under their care since the mid-90s and have consistently been amazed by the high-quality medical support they provide.
The Family Practice
Jack F.