AJ

Andy J. 3 years ago • From Google

Rating

Bad

Terrible healthcare experience with zero patient support

Extremely frustrating experience with a medical issue. I developed an ear infection and needed antibiotic cream. When I requested a prescription, the doctor refused to provide it directly, insisting it had to be sent to Ashcroft pharmacy on Saturday. I explained I work and that pharmacy wouldn't be open, so they claimed they'd send it to Asda instead. I went to Asda on Saturday evening after work and spent around 20 minutes searching, only to be told the prescription was actually sent to Ashcroft Road pharmacy. That location closes at 6 pm Monday to Friday and won't reopen until Wednesday. The entire process was completely incompetent. They should have simply handed me the prescription initially instead of giving misleading information. This has been a complete waste of my time and money, and I'm still suffering from ear pain. What was the purpose of this ridiculous runaround?

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