Oakwood Surgery

Typical medical practice with standard challenges. The waiting area tends to get quite crowded, and it's common to see just a single staff member handling multiple patients despite long lines...

Always able to schedule quickly with super welcoming staff

Getting through to Oakwood surgery feels like attempting to reach the Vatican - they seem impossibly unreachable. It's hard to believe they're genuinely so swamped that they can't pick up the phone...

I visited Oakwood surgery today, and they were incredibly supportive following the challenges with Riverbank's closure. The staff, particularly a wonderful staff member named Kelly, were exceptional..

Overwhelming anxiety coupled with an incredibly poorly designed mobile application that lacks any semblance of intuitive navigation. Complete disappointment with the entire user experience.

This location truly stands out as the top choice in the neighborhood.

Could Lorna English, the Manager, kindly give me a call?

I visited the clinic today and encountered a deeply unsatisfactory interaction with Dr Moffet. When I shared my medical symptoms and worries, he was notably dismissive and verged on being..

Attempting to reach customer service via telephone is an utterly futile endeavor.

The store at Shirebrook is fantastic, and the employees are incredibly friendly and welcoming.

I've been spending the entire day attempting to contact them regarding a promised phone call from last week that never materialized. Instead of getting through, I'm repeatedly subjected to a tedious..

I've been a patient at this medical practice for over a decade, and despite occasional challenges in scheduling appointments, I've always managed to secure one. The general practitioners here have..

Once more, the employees were accommodating and welcoming. Despite being 24th in line earlier today, my wait wasn't extensive, and the receptionist was delightful. I consistently find no issues with..

Upgraded the phone system, yet scheduling an appointment remains a challenge. How is it possible to call at 8:30 in the morning and find no one available to help? The waiting line is unbearable, and..

Despite the challenges in accessing support, the surgery has consistently been a reliable healthcare provider throughout my life, stepping in during critical moments. I've consistently succeeded in..

I had scheduled an appointment for my child on December 12th. A friendly receptionist contacted me to reschedule for December 13th due to nurse unavailability. Upon arriving for the rescheduled..

I'm compelled to award just one star, though even that feels too generous. This medical practice is utterly deplorable. In an entire year, I've only attempted to contact them twice, both times for..

This service is completely ineffective. Phone communication is impossible, and even if you manage to get through, advance booking is out of the question. You're forced to rely on same-day slots,..

Spent the entire day attempting to reach someone, constantly being redirected to book online (which wasn't feasible) or contact the admin team (as if that would help). Ended up waiting in a phone..

Absolutely discussed with this surgery. The system they have is awful. Why is it so difficult to get an appointment for my daughter. Told to go to a&e for hours just for tablets. Such a waste of..