DO

Daniela O. one year ago • From Google

Rating

Bad

Terrible healthcare practice with unhelpful staff

Steer clear of this practice, don't be deceived by the 3.9-star rating Booking a GP appointment is practically impossible - I've likely seen my doctor only once Calling is futile; they rarely answer, and if they do, they'll quickly hang up or claim the lines are closed When I attempted to book a GP appointment, they scheduled me with a nurse who was meant to then book me with a doctor I won't name the nurse, but her approach was shockingly rude and dripping with sarcasm As a nurse, her job is to listen to patients and offer support, not mock their concerns I had blood tests from my home country with delayed results, preventing treatment, and I wanted a GP's second opinion and potential medication advice The nurse dismissed the tests, claiming the GP wouldn't review foreign-originated results - which I somewhat understood. However, she could have at least offered to book a GP appointment for a follow-up test to investigate my potential health issues Wouldn't it make sense to thoroughly examine what might be happening? Especially considering I could have missed critical information in my test results Instead, she was solely focused on her own agenda, seemingly intent on belittling me. I will definitely be changing practices as I cannot remain passive when clear health concerns exist I absolutely do NOT recommend this practice The phone call left me feeling terrible and completely unheard; I was extremely distressed The nurse's attitude was profoundly disappointing - she should seriously reconsider her career I've never experienced such treatment in my entire life Their supposed purpose is helping patients improve their health, but they seemingly couldn't care less

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