MM

Me M. 6 years ago • From Google

Rating

Bad

Terrible Healthcare Service at Our Local Surgery

My rating would be zero if possible. For more than two months, I've been unable to see a physician. My elderly disabled mother, who is well into her 60s, hasn't consulted a doctor since Dr. Johnson's departure over a year ago. Chloe, the receptionist, displays utterly unprofessional behavior. When I requested to speak with a manager, I was redirected to an assistant who clearly lacks qualifications, admitting she's only been at the practice for six months and has no understanding of the complaints procedure or pharmacy capabilities. After expressing my discomfort with a specific nurse, she proceeded to insist that everyone likes Nurse Maria, which I know is false, as two receptionists reportedly dislike her due to her condescending attitude towards them in front of patients. I am now left with no alternative but to transfer to a different surgery and file a formal complaint with the NHS board.

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