VD

Valentina D. 4 years ago • From Google

Rating

Bad

Terrible healthcare service avoid at all costs

This general practice is absolutely terrible. The reception staff are not just discourteous and unhelpful, but they actually argue with patients. They consistently refuse assistance and blame patients for difficulties booking appointments. The doctors are virtually impossible to see, with some working merely two days weekly, and obtaining any paperwork can take an unacceptable month-long wait. This practice demonstrates zero commitment to patient care, consistently failing to provide comprehensive follow-ups or thorough examinations. Their standard response to medical concerns is dismissing everything as stress-related, which leads to frequent misdiagnoses. Hillview surgery suffers from catastrophic administrative incompetence, routinely losing letters, paperwork, and contact information. Most frustratingly, they are completely opaque about their practice management, refusing to provide any contact details for filing complaints. The reception team is so unprofessionally aggressive that they represent the worst customer service I have ever encountered in any healthcare setting - they are utterly devoid of sympathy or basic human decency.

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