LM

Louis M. 3 years ago • From Google

Rating

Poor

Terrible healthcare service leaves patient frustrated

Complete waste of time dealing with this medical practice. Tried calling at 8am only to encounter a constantly engaged phone line. Contacted Tey Ingatestone for guidance and was informed I'd already hit some arbitrary limit by 7:35am, despite their online service supposedly starting at 7:30am. When I finally got through, they dismissively suggested I visit a walk-in centre instead. I specifically registered with this surgery as my family doctors, not to be redirected to a walk-in centre. What's the point of having a medical practice if they refuse to properly interact with and support their own patients?

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